Fax should be a major consideration as an enterprise develops its Digital Transformation strategy. Traditional steps that have always been part of the business processes must continue to be considered. If they are not, business processes will be broken.
FAX communications still holds significant importance in many industries, such as the legal, healthcare, and financial sectors. But, FAX is used for many business purposes because of the ubiguitous FAX protocol; its security, and relability.
Cloud fax services offer security features such as encryption and secure data centres to protect your confidential documents. In addition, many services offer audit trails and access controls to ensure that only authorized personnel can view and send faxes.
EmailToVoice.Net FAX
One such cloud FAX service is offered by EmailToVoice.Net. This service allows users to send FAXes through their existing email accounts. Business applications can send FAXes as easily as sending an email. The Attachment of the email is converted to FAX format and delivered to the recipient’s FAX machine or email inbox. The content of the email will optionally be converted to the FAX cover page.
Cloud FAX services offer numerous advantages for enterprises, including cost-effectiveness, speed, security, and accessibility. EmailToVoice.Net offers cloud-based FAX solutions. Utilizing these services, businesses can streamline their FAX communications processes, improve efficiency, and reduce costs, while maintaining the security and confidentiality of their sensitive information.
How to Send a FAX Using a Cloud Service
Sending a FAX from the cloud-based EmailToVoice.Net is as easy as sending an email or adding an Email destination to your business applications software.
How to Send a FAX Using Email
Enter phonenumber@FAX.message-service.org in the “to” field. phonenumber for the USA and Canada is something like 5555555555. The number does not need to be preregistered with EmailToVoice.Net. For International numbers outside of the USA and Canada, the phonenumber needs a + country code and would look something like +6155555555
The FROM email address must be the same as specified in the subscription process or a special email address you provided.
Type in anything you want in the subject field using less than 120 characters. Attach your document, such as a PDF, to the Email.
The content of the Email will be used as the FAX Cover Page.
In Summary
There are many advanced features of EmailToVoice.Net. This is just one of them. We love to share our many years of experience in this industry and provide easy no-code solutions for your workflow communications needs. Do not hesitate to Contact Us.
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn
This article was update 06/30/2023 to reflect the List feature eliminating the need to have a tag in the body of the the email text. (ie TO: list-nightshift@tts.message-service.org)
Escalation Lists in EmailToVoice.Net are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients from any business application. An alert notification needs action immediately. This may require the alert to be sent to more than one person to assure action is taken on the critical issue. EmailToVoice.Net provides the ability to send to a sequential list of people until one is reached. The feature of EmailToVoice.Net is called an Escalation List.
Escalation List Based Upon Proven List Management
EmailToVoice.Net has long provided List Management so that a customer can send a message to multiple recipients, such as an email to a voice phone call. This is done in the Customer Portal under the menu item Manage Personal Lists.
In the Customer Portal, you can create and maintain lists of recipients. Then in the Email, you use the tag called Lists to identify the List you want to use for the message.
Feature Addition to List Management
A feature of the List Management capability in EmailToVoice.Net is Escalation Lists.
Escalation Lists are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients. The messages are sent one at a time until a person answers or takes an action to accept the call. The acceptance of the call is based upon specific criteria set by the administrator that created the list. This is unlike the standard list type, where the message is sent to all the recipients at one time.
The purpose of an escalation list is to find a recipient who can act on the message. Examples of such a message might be:
Perform an urgent maintenance job for a piece of equipment that has failed
Fill a shift vacancy for someone who has called in sick
Get a courier to urgently pick up a package and deliver it
How the Escalation List works
The Escalation List feature would call the first contact in the list. If they do not listen to the message for at least 10 seconds, or do not reply in a positive fashion by pressing 1 in the phone’s Dialpad, then the second contact is called. And that continues until someone listens to the message, replies to accept the offer, or the List is exhausted.
In all instances, a status report of the message is logged on the Customer Portal under View All Jobs and an email status report is returned to the main email address on the account. Further Workflow processes can be executed using the email status report with a product such as Microsoft Power Automate.
To use this feature, you set up a new list (or edit an old one) in the Customer Portal and tick the box “This list is an escalation list”.
When you name the List, click on the box that says this is an Escalation List
Send a Message to an Escalation List
There are two ways to send a message using an Escalation List:
ONE:
The List name can be designated in the TO field. For example, if a List has been created with the name nightshift, then the TO field would look like this:
When the email is sent to our service, we will look for the List name nightshift in the Customer Portal profile of My Personal Lists. Our service will then use that List of recipients. This article has more details on this feature.
TWO:
You send your TTS message using this list in EmailToVoice.Net. For example,
send the email message TO dmy@tts.message-service.org or by using the lists word in the TO field as described in this post about sending to a list without a tag. (remember to create the name of the list with all small letters.)
in the body of your message, include: <Lists>*My New Escalation List Name*</Lists> (* * replace with your list name)
The message must be picked up (not by voice mail) and listened to for at least 10 seconds, otherwise, the next recipient in the list is called. Once someone listens to the message for the required length of time, the job stops there.
If you send a two-way TTS, the recipient must press 1 on the phone’s Dialpad to accept the message. Otherwise, the next recipient in the list is called. In this case, it doesn’t matter how long the person has listened to the message. Making a TTS message a Two Way is done by merely adding the tag <TwoWay> on a separate line in the content of the email.
Some Special Considerations for Lists
Make sure that the list has unique references and recipients. The phone number can be duplicated more than once, but the names of each list item must differ.
The reference field is sorted alphabetically when you designate the list as an ‘escalation’ list, so name the references something like ‘reference1, reference2, etc.’.
Ensure that the Escalation List box was ticked when you created the List.
Please make sure that the message was sent to dmy@message-service.org. Or by using the lists word in the TO field as described in this post about sending to a list without a tag. (remember to create the name of the list with all small letters.)
The name of the list cannot have spaces or any special characters, like a dash or a plus sign or anything other than alphanumeric characters. Keep the name of the list short.
Phone Calls are Loud and Rare
Phone calls get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information.
Implementation of industrial-strength solution for communication-enabling business processes such as critical alerts is a major effort. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways
However, a cloud-based communications solution such as EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. There are not even any monthly fees.
Rich on Features
EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or enterprise Text Message with no need to program APIs or install any hardware or software. You can send a voice phone call (TTS), Enterprise Text SMS, FAX or prerecorded Voice Message from any email program interface through your monitoring software, CRM, or Dispatch System. Contact Us and let us assist you in meeting your mission-critical business communications needs.
NOTE: This post was updated on November 9, 2022, to reflect enhanced features.
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn
Let’s take a look back at the customer value we added in 2020 to EmailToVoice.Net. We continue to grow because of our global customer base. They know exactly what they need to provide mission-critical business communications for their alert services, value chains, and supply chains. We listened, and are still listening.
Customer Portal
Our customers requested the ability to look at their job activity in real-time. We provided them a customer portal. The customer can now login at any time and view jobs, add recipient lists and so much more.
View All Jobs: The customer can view summary and detailed information on messages that have been sent through EmailToVoice.Net. Specific date ranges or a specific job number can be specified.
Manage Personal Lists: The customer can setup distribution lists, which are then referenced by the LISTS tag in the content of the email for sending TTS or SMS messages to a group of recipients.
Multiple Recipients
Multiple Destinations in the TO Field
Multiple destinations can be specified in the TO field by separating them with a “#”. IE;:
2145551234#2145551235#2145551236@tts.message-service.org
OR, multiple destinations can be entered as multiple full email addresses:
“2145551234@tts.message-service.org, 2145551235@tts.message-service.org”
NOTE: When stringing destinations in the TO field of the Email, there is a standard general length restriction of about 64 characters for the TO field.
NOTE: The type of messages, such as TTS or SMS, cannot be mixed in a single message.
Multiple Destinations in the Email Content
Multiple Destinations can be In the body of the message in the following format:
<Numbers>
2145551234
2145551235
2145551236
</Numbers>
NOTE: The destination phone numbers are included in the body of the message. So, the TO field should be: msg@tts.message-service.org
Multiple Destinations can be through pre-setup lists by using the format:
<Lists>
First ListName
Second ListName
</Lists>
NOTE: These lists are created and loaded through the Customer Portal
NOTE: The TO field should be: msg@tts.message-service.org
New Broadcast: The customer can send a TTS, SMS or Email messages to one or more recipients directly from the Portal
Quick SMS: A customer can send a Quick SMS message, one-way or two way, to one or more recipients directly from the Portal
Manage Opt-Outs: The customer can specify a phone number that is never to be sent through the customer’s account. This is useful for phone numbers that have changed and should no longer be used. This is useful when an employee leaves the company and their personal cell phone number remains in lists.
My Details: The customer can change profile settings, such as company address, email address or main account phone number. This includes the customer’s account password. To learn more about the very useful fields in the profile, refer below.
My Details
Choosing the My Details section will provide the customer with the ability to change the password and other fields within the customer’s account profile.
Some more commonly used fields for TTS (Text To Speech) are:
Timezone: You can select the most appropriate timezone. This is used for reports.
Additional Report Emails: You can specify an additional email address to receive the detailed email reports. These are the emails you receive in your main email address on your account every time a message is sent through your account.
Default TTS Voice: You can select a different voice from the list to be used for your messages. American English is the default.
TTS Message Prefix: You can raise or lower the speed of the voice. However, we recommend the default speed, as set here.
Additionally, you can also add a Header message to identify yourself as the organization that is calling. This Header Message is not repeated. For instance, this field looks like this during the Free Trial. When a Trial Customer becomes a customer by providing their credit card on file, we remove the Header Message. This message also demonstrates the creative ways you can use punctuation to make your message sound good.
\speed=26 The following message, is being delivered to you! through, Email To Voice, messaging cloud service!
Email To Broadcast -Subject Field Behaviour: The Subject Name of the email is used as the EmailToVoice.Net Job name. However, you can choose to either concatenate the Subject Field to the message or have the Subject Field the entire message.
Enterprise SMS for Mission-Critical Applications
Businesses have been asking for the ability to send large amounts of formatted information to mobile phones. We have accomplished this by utilizing LinkInSMS. RCS and MMS have long been attempting to provide a solution while never actually achieving widespread adoption. Enterprise SMS from EmailToVoice.Net uses ubiquitous Email, SMS, and HTTPS to seamlessly meet the needs of the enterprise’s mission-critical requirements.
EmailToVoice.Net provides the ability to send formatted data to a cell phone using SMS from monitoring software or business applications. Messages with the formatting requirements of an HTML Web Page can be automatically sent to just about any cell phone in the world as easily as sending an email.
Enterprise SMS is a feature of EmailToVoice.Net, which creates a custom HTML Web page from your business email alert and then delivers it as a simple SMS message. For each SMS recipient, a custom web page is created and inserted in their SMS text message, allowing viewing of the page of HTML with a simple tap. This allows a single text message to communicate large amounts of formatted data.
To send an Enterprise SMS message,
the TO field merely needs to have the recipient’s phone number and specific email domain provided by EmailToVoice.Net.
Our cloud-based messaging service will convert the email content into a custom web page and insert the link of the automatically created Web page into the text message.
The recipient can then tap the link in the text message and see the entire email content formatted as a Web Page on their smartphone.
The Email Fields would look like this:
TO: 5551231234@linkinsms.message-service.org (The recipient’s cell phone – no preregistration required)
FROM: emailaddress@yourcompanydomain.com (Subscribed to EmailToVoice.Net)
SUBJECT: Anything (Used as a job name for reporting purposes)
The content of the email is converted to an HTML Web page. The Web page of data is hosted by our service and a link to the Web page is substituted into the outgoing SMS text message so that the recipient can easily view the data with a tap.
Integrating Enterprise SMS with Business Applications
The implementation of industrial communications is critical for premier customer support, business continuity, and process efficiency. However, integration projects can become a major effort. Sending large amounts of data with special formatting from monitoring software or directly from an IoT device to a phone could require program development with specialized hardware and software. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways.
Parsing Message Content
The Customer Portal has provided us a means to deliver many new features and capabilities to the customer. One is the ability to convert only the middle part of the message of a Text to Speech (TTS) voice or SMS message when using EmailToVoice.Net. This is done with no coding.
The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are
Email to Broadcast-Start of Message Text:
Email to Broadcast-End of Message Text:
There is an additional capability that is extremely useful. The customer can specify if the text designated as the Start of the Message is to be included in the text of the outgoing message. This is a checkbox. See the Customer’s “My Details” section below:
You can also enter the “Begin Message” and “End Message” tags directly into the email message to control what is converted to voice or text.
Start message indicators
Instead of starting the outgoing message content at the beginning of the email, there are methods of skipping the start of the email and starting the relevant message further
down.
1. A line containing just the tag “<Begin Message>” can be included in the email, and the
outgoing content will start on the line AFTER this.
2. If the user has the option “Start of message text” set, then the outgoing content will
start where this text is found (including the text itself) End message indicators
The end of a text message to be sent can be indicated in a number of ways:
1. A line containing just the tag “<End Message>” can be included in the message.
2. A blank line followed by “– ” (two plain ascii dashes and a space) which must then be on
a line by itself
3. Four empty lines
4. The text entered in the users “End of Message Text” configuration field
Setting Message Delivery Times
EmailToVoice.Net provides the user with the ability to set a window of time for the delivery of voice phone calls and SMS messages using any email interface.
This feature is extremely useful for departments that need their staff to be alerted by voice or SMS when they are off their primary working hours. When staff are at their desks, they may not need voice and SMS alerts. However, when the staff is not on their primary shifts, the messages must get the attention of the staff members. To get that attention, the messages should be delivered as a telephone call and/or SMS text message. Email is not an effective way to get the attention of essential support staff.
We created a user option so an active window of time can be designated for voice phone calls or SMS text messages to be delivered by EmailToVoice.Net.
Although setting a window of time for voice or SMS messages to be delivered can be accomplished by using no-code alternatives like Microsoft Power Automate, we provide this ability without the need for any third-party capability. The customer merely needs to sign-in to the Customer Portal and modify these parameters in the ‘My Details’ section.
The parameters in Customer Portal / My Details provide the ability to block or allow the messages to go through. The parameters allow the user to set different rules for the Weekend (Saturday and Sunday) and the Weekdays (Monday through Friday). The time can either be blocked or allowed. The time is according to the timezone set in the account under My Details.
Let Us Know What You Need
We look back and see a value-added year in 2020. What is exciting is that we are already working on more great features coming in 2021.
EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. You can send a Voice Phone Call, simple SMS message, an Enterprise SMS, FAX or prerecorded Voice Message from any email program interface, application, Internet of Things device (IoT / M2M), or from your CRM and Dispatch Systems.
Contact Us if we can provide further assistance in helping you meet your business communications requirements.
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn
EmailToVoice.Net provides the user with the ability to set a window of time for the delivery of voice phone calls and SMS messages using any email interface.
This feature is extremely useful for departments that need their staff to be alerted by voice or SMS when they are off their primary working hours. When staff are at their desks, they may not need voice and SMS alerts. However, when the staff is not on their primary shifts, the messages must get the attention of the staff members. To get that attention, the messages should be delivered as a telephone call and/or SMS text message. Email is not an effective way to get the attention of essential support staff.
We created a user option so an active window of time can be designated for voice phone calls or SMS text messages to be delivered by EmailToVoice.Net.
Although setting a window of time for voice or SMS messages to be delivered can be accomplished by using no-code alternatives like Microsoft Power Automate, we provide this ability without the need for any third-party capability. The customer merely needs to sign-in to the Customer Portal and modify these parameters in the ‘My Details’ section.
Easily configure your delivery start time and end time
The parameters in Customer Portal / My Details provide the ability to block or allow the messages to go through. The parameters allow the user to set different rules for the Weekend (Saturday and Sunday) and the Weekdays (Monday through Friday). The time can either be blocked or allowed. The time is according to the timezone set in the account under My Details.
If you have any questions about this feature of EmailToVoice.Net, please contact us so we can help you meet your mission-critical business communications requirements.
We have recently added other features that assist our customers in adding workflow processes to their business communications needs. An example is designate the beginning and the end of a voice or text message sent using email. This is valuable when you want to send only the pertinent information in your alerts and mission-critical messages.
The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are
Email to Broadcast-Start of Message Text:
Email to Broadcast-End of Message Text:
How EmailtoVoice.Net works
EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or an SMS message with no need to program APIs or install any hardware or software.
For making a voice phone call, you merely make the TO field in the Email you are sending to look something like 5551234567@tts.message-service.org (international calls require a +CountryCode in front of the local number). The recipient will receive a call on their phone. The text in the email is converted to a nice-sounding voice. If the recipient answers, they will hear the message right away. If they do not answer, the message will be left on their voice mail system. You can even leave a different message if the call goes to voice mail.
You can also send an Enterprise SMS, FAX or prerecorded Voice Message from an email program interface, like from an application, Internet of Things device (IoT / M2M), or through your CRM and Dispatch System.
Contact Us if we can provide further assistance in helping you meet your business communications requirements.
EmailToVoice.Net has the ability to designate the beginning and the end of a voice or text message sent using email. This is valuable when you want to send only the pertinent information in your alerts and mission-critical messages.
Send Voice and Text via Email
EmailToVoice.Net provides the ability to make a phone call or send an enterprise text message by merely using any email capability. This is a requirement for mission-critical processes in many industries. Our customers can send alerts directly from monitoring software, like Vaisala/viewLinc, ServiceNow, Nagios, SolarWinds, and more. If the alert message is concise and complete, then the complete message can be converted and delivered to the recipient as a voice phone call or text message without change.
However, there are situations when our customer has information in the content of the email that does not need to be converted to a voice message (TTS) or SMS message.
Examples When Email Parsing Is Desired
Food Delivery Services
A person may order food from a web site which creates a Delivery Order form. That Order form may need to be sent to the delivery person or the restaurant via a voice phone call or a text message. The Delivery Order form will often have information that does not need to be converted to voice or a text message. EmailToVoice.Net allows our customers to specify, at the account level, the characters that designate the beginning and the end of the message that needs to be delivered by voice or text message.
Industrial Device Alerts
Industrial IoT (Internet of Things) devices are generally out in the field. When a monitoring service detects a failure or scheduled maintenance, an alert is sent to the Service department. The alert can also be sent directly to the Field Repair person. The alert may contain information that does not need to be converted. Our customers can merely specify the characters that identify the beginning and the end of an alert message that needs to be converted to voice or text.
Important Email Messages
Emails do not always get the attention that is required for important messages. Most of us are overloaded with email messages. So, to get people’s attention, companies will send a voice phone call or text SMS message. However, the original email will often times have an Email Signature that is not necessary for other forms of communication. Or sometimes the email is forwarded and that creates extra header information that does not need to be converted to voice or text. EmailToVoice.Net provides the ability for our enterprise customers to eliminate the top and bottom portion of the email before conversion to voice or text occurs. Then when the message is played over the phone, only the important part of the message is heard by the recipient. The same occurs for the person receiving the important Email message in text across the SMS channel.
The above three examples are only a few of many where this feature of EmailToVoice is so valuable. The recipient of alerts and other mission-critical information should be hearing or reading only that which is of the utmost importance.
How To Enter the Beginning and End of a Message
Change My Details Account Information
The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are
Email to Broadcast-Start of Message Text:
Email to Broadcast-End of Message Text:
There is an additional capability that is extremely useful. The customer can specify if the text designated as the Start of the Message is to be included in the text of the outgoing message. This is a checkbox. See the Customer’s “My Details” section below:
Enter Tags into the Message
You can also enter the “Begin Message” and “End Message” tags directly into the email message to control what is converted to voice or text.
Start message indicators
Instead of starting the outgoing message content at the beginning of the email, there are methods of skipping the start of the email and starting the relevant message further
down.
1. A line containing just the tag “<Begin Message>” can be included in the email, and the
outgoing content will start on the line AFTER this.
2. If the user has the option “Start of message text” set, then the outgoing content will
start where this text is found (including the text itself) End message indicators
The end of a text message to be sent can be indicated in a number of ways:
1. A line containing just the tag “<End Message>” can be included in the message.
2. A blank line followed by “– ” (two plain ascii dashes and a space) which must then be on
a line by itself
3. Four empty lines
4. The text entered in the users “End of Message Text” configuration field
Alternatives for More Detailed Parsing
Our customers can choose to do more elaborate parsing of the email before sending the message through our service for conversion to voice or text. There are many Email Parsing services available. In the past, we have written about Microsoft’s Power Automateas one example. These email parsing services provide the customer with the ability to extract and reformat information before being sent through our Email to phone call cloud service for conversion and delivery.
Let Us Help
EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or enterprise Text Message with no need to program APIs or install any hardware or software. You can send a voice phone call (TTS), Enterprise Text SMS, FAX or prerecorded Voice Message from any email program interface through your monitoring software, CRM, or Dispatch System. Contact Us and let us assist you in meeting your mission-critical business communications needs.
EmailToVoice.Net has added German as a voice in its Text To Speech offering.
When sending a voice phone call using email, it is important that the voice being used in the Text To Speech engine is matched to the language the message was written. The pronunciation should be matched to the written text in the email to have the message clearly understood by the person answering the call.
EmailToVoice.Net allows a phone call to be made by using any email interface. This is useful when monitoring software, CRM or ERP systems need to place phone calls in alerts. These services generally have only the ability to send emails. Making a phone call is necessary to have alerts recognized in a timely and effective manner.
German Voice is now Available
EmailToVoice.Net has added German to its long list of voices. This newly added voice has been quickly utilized by customers that prefer to have their alerts spoken in German. Although EmailToVoice.Net does not translate the content of the email before the text is converted to a nice sounding voice, it will read the message in a voice chosen by the customer.
German is an additional voice added to a long list of available pronunciations for Text to Speech messages. The Features Document can be downloaded to see more voices available in EmailToVoice.Net. If you do not see a voice that you need for your EmailToVoice.Net messages, contact us and let us know what you need.
Voice Selection Alternatives
A customer can choose to change their account voice default to be German or one of the other voices listed above. This is done by letting us know the voice you want as the default for your account. Female American English is the initial default for all EmailToVoice.Net accounts.
Alternatively, a customer can add a Voice Tag in the content of a specific email message to dynamically change the voice for that email message. The Features Document can be downloaded to learn more about Tags.
