Use the Opt Out List to Stop Calls To a Phone Number in EmailToVoice.Net

Use the Opt Out List to Stop Calls To a Phone Number in EmailToVoice.Net

Customers of EmailToVoice.Net send alert phone calls or text messages to their employees. Sometimes, those employees leave the company or go on vacation. In these cases, the messages should be stopped permanently or temporarily. The most preferred method to stop calls from going to a specific phone number is to remove them from all lists. But, adding their number to the Opt Out List may be faster and more efficient.

The most expedient way to stop messages from being sent is to add the phone number to the account’s Opt Out List. The administrator can even set a time period.

Opt Out List

The Opt Out List is managed through the Customer Portal.

 

Opt Out a Phone Numebr

 

The administrator is provided with a list of message types on the OptOut Lists Management page. The choice should be made based upon what type of messages were being sent. The following can be used as a reference:

  • Choose Phone if the message was sent to PhoneNumber@tts.message-service.org
  • Choose Mobile if the message was sent to PhoneNumber@sms.message-service.org or PhoneNumber@linkinsms.message-service.org
  • Chose FAX if the message was sent to PhoneNumber@fax.message-service.org

The OptOut List will work if you are sending messages individually or if you are using the different methods available in EmailToVoice.Net for multiple destinations. There are many ways to send to multiple users in a single message.

Using Lists in EmailToVoice.Net

To learn more about sending to multiple destinations, read our Blog Post “Three Ways to Send to Multiple Recipients Through EmailToVoice.Net“.

Multiple Destinations in the TO Field

Multiple destinations can be specified in the TO field by separating them with a “#”. IE;:
2145551234#2145551235#2145551236@tts.message-service.org
OR, multiple destinations can be entered as multiple full email addresses:
“2145551234@tts.message-service.org, 2145551235@tts.message-service.org

NOTE: When stringing destinations in the TO field of the Email, there is a standard general length restriction of about 64 characters for the TO field.

Multiple Destinations in the Email Content

Multiple Destinations can be In the body of the message in the following format:
<Numbers>
2145551234
2145551235
2145551236
</Numbers>

NOTE: The destination phone numbers are included in the body of the message. So, the TO field should be: msg@tts.message-service.org

Multiple Destinations Using a Pre-Loaded List

Multiple Destinations can be through pre-setup lists by using the format:
<Lists>
My First List Name
My Second List Name
</Lists>

Business Communications using EmailToVoice.Net

EmailToVoice.Net is rich in features and capabilities for your Business Communications needs.

Make a voice phone call from any email interface

We convert your email content to voice so the recipient of your choice receives an easy-to-understand voice message on their phone – plus many more valuable features. We do not require that the receiving phone number be registered with us. You can send a phone call from your email to any landline or cell phone. No software to install. No expensive complicated Apps. Nothing new to learn.

Send Rich content SMS messages from any email interface

EmailToVoice.Net provides the ability to send a large amount of formatted data (16MB) using LinkInSMS to a cell phone as an SMS from monitoring software or business applications. Messages with the formatting requirements of an HTML Web Page can be automatically sent to just about any cell phone in the world as easily as sending an email using simple SMS, which is available everywhere in the world.

Contact Us if you would like to learn more.

Author

Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn
How to Modify an Active List that is Locked in EmailToVoice.Net

How to Modify an Active List that is Locked in EmailToVoice.Net

Changes to distribution lists used for alerts and business communications are necessary when employees leave the company or change positions. However, sometimes an administrator of EmailToVoice.Net will get the following error message when trying to make a change to a List in EmailToVoice.Net.

Sorry, this list is currently locked and cannot get modified as it is in use for job nnnnnnnn

Updating a list that is currently in use by messaging jobs is easy. It merely entails

  • downloading the list,
  • making the changes,
  • uploading the list under a new unique name,
  • renaming the production list to something new,
  • renaming the new list to the name of the production list.

Following are the steps in more detail

Login into the Customer Portal. Choose Manage Personal Lists in the menu on the left. Download the production list that needs to be updated

The downloaded file will be a comma-delimited file that can be updated in Microsoft Excel. Make the required changes to the downloaded file.

In the Customer Portal / Manage Personal Lists, click on Add List… Make the name of the list unique. Remember to click on the “This List is an escalation list” box if the recipients in the list are to be called in sequence until one answers. Learn more about our escalation list feature in our Blog Post “Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net

 

Import the updated comma-delimited file into the new list

Select Modify List Details and rename the old production list to something unique. Then click on the Modify List Details for the new list and name it the exact same name as the old production list.

New TTS List Portal 4

Now, the updated list is the current production list.

You can learn more about List Management and the use of the Customer Portal in articles published in our Blog.

TIP: Alternative to Modifying the List

As an alternative to making a change to the list, you can in EmailToVoice.Net put the employee’s number that has left the company in the Opt-Out List. Then that number will never be called even though it is in distribution lists.

 

Opt out list No Call List

Business Communications is Critical to Effective Business Processes

EmailToVoice.Net makes it easy to implement mission-critical solutions for business communications. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways. EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. We also can facilitate the delivery of rich communications SMS messages with the need of RCS. Learn more in our article “Comparing Enterprise SMS using LinkInSMS to RCS and MMS

There are many more features in EmailToVoice.Net. Let us know if you would like to learn more. Contact us. We love to share our experience in workflow processes, industrial communications, and alerts.

 

Author

Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn
Escalation Call List Delay in Email to Voice Service

Escalation Call List Delay in Email to Voice Service

Escalation Call Lists are needed when an emergency alert must be received and acted upon. EmailToVoice.Net provides the customer the ability to create a list of recipients that will be called sequentially until a person is reached and listens to the alert message.

We have added an additional feature to our Escalation List. The customer can now set a default amount of time that occurs between the sequential calls. The customer signs into the Customer Portal and goes to MY Details. The field is called ‘Escalation List Delay’. This field sets the time between each call that was not answered in an escalation list. The setting is the delay duration in minutes.

Escalation Delay in Email To Voice

List Management

EmailToVoice.Net has long provided List Management so that a customer can send a message to multiple recipients, such as an email to a voice phone call. This is done in the Customer Portal under the menu item Manage Personal Lists.

Escalation Lists are a feature of the List Management capability in EmailToVoice.Net.

Escalation Lists are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients. The messages are sent one at a time until a person answers or takes an action to accept the call. The acceptance of the call is based upon specific criteria set by the administrator that created the list. This is unlike the standard list type, where the message is sent to all the recipients at one time.

The purpose of an escalation list is to find a recipient who can act on the message. Examples of such a message might be:

  • Perform an urgent maintenance job for a piece of equipment that has failed
  • Fill a shift vacancy for someone who has called in sick
  • Get a courier to urgently pick up a package and deliver it

Send a Message to an Escalation List

You send your TTS message using this list in EmailToVoice.Net. For example,

  1. send the email message TO dmy@tts.message-service.org
  2. in the body of your message, include:
    <Lists>*My New Escalation List Name*</Lists> (* * replace with your list name)

The message must be picked up (not by voice mail) and listened to for at least 10 seconds, otherwise, the next recipient in the list is called. Once someone listens to the message for the required length of time, the job stops there.

If you send a two-way TTS, the recipient must press 1 on the phone’s Dialpad to accept the message. Otherwise, the next recipient in the list is called. In this case, it doesn’t matter how long the person has listened to the message. Making a TTS message a Two Way is done by merely adding the tag <TwoWay> on a separate line in the content of the email.

More Features

EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or enterprise Text Message with no need to program APIs or install any hardware or software. You can send a voice phone call (TTS), Enterprise Text SMS, FAX or prerecorded Voice Message from any email program interface through your monitoring software, CRM, or Dispatch System. Contact Us and let us assist you in meeting your mission-critical business communications needs.

 

Author

Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn
Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net

Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net

Escalation Lists in EmailToVoice.Net are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients from any business application. An alert notification needs action immediately. This may require the alert to be sent to more than one person to assure action is taken on the critical issue. EmailToVoice.Net provides the ability to send to a sequential list of people until one is reached. The feature of EmailToVoice.Net is called an Escalation List.

Escalation List Based Upon Proven List Management

EmailToVoice.Net has long provided List Management so that a customer can send a message to multiple recipients, such as an email to a voice phone call. This is done in the Customer Portal under the menu item Manage Personal Lists.

 

Recipeint Lists in Email to Phone and SMS

In the Customer Portal, you can create and maintain lists of recipients. Then in the Email, you use the tag called Lists to identify the List you want to use for the message.

Feature Addition to List Management

A feature of the List Management capability in EmailToVoice.Net is Escalation Lists.

Escalation Lists are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients. The messages are sent one at a time until a person answers or takes an action to accept the call. The acceptance of the call is based upon specific criteria set by the administrator that created the list. This is unlike the standard list type, where the message is sent to all the recipients at one time.

The purpose of an escalation list is to find a recipient who can act on the message. Examples of such a message might be:

  • Perform an urgent maintenance job for a piece of equipment that has failed
  • Fill a shift vacancy for someone who has called in sick
  • Get a courier to urgently pick up a package and deliver it

How the Escalation List works

The Escalation List feature would call the first contact in the list. If they do not listen to the message for at least 10 seconds, or do not reply in a positive fashion by pressing 1 in the phone’s Dialpad, then the second contact is called. And that continues until someone listens to the message, replies to accept the offer, or the List is exhausted.

In all instances, a status report of the message is logged on the Customer Portal under View All Jobs and an email status report is returned to the main email address on the account. Further Workflow processes can be executed using the email status report with a product such as Microsoft Power Automate.

To use this feature, you set up a new list (or edit an old one) in the Customer Portal and tick the box “This list is an escalation list”.

 

Set the Escalation List identifier

When you name the List, click on the box that says this is an Escalation List

Send a Message to an Escalation List

You send your TTS message using this list in EmailToVoice.Net. For example,

  1. send the email message TO dmy@tts.message-service.org
  2. in the body of your message, include:
    <Lists>*My New Escalation List Name*</Lists> (* * replace with your list name)

The message must be picked up (not by voice mail) and listened to for at least 10 seconds, otherwise, the next recipient in the list is called. Once someone listens to the message for the required length of time, the job stops there.

If you send a two-way TTS, the recipient must press 1 on the phone’s Dialpad to accept the message. Otherwise, the next recipient in the list is called. In this case, it doesn’t matter how long the person has listened to the message. Making a TTS message a Two Way is done by merely adding the tag <TwoWay> on a separate line in the content of the email.

Phone Calls are Loud and Rare

Phone calls get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information.

Implementation of industrial-strength solution for communication-enabling business processes such as critical alerts is a major effort. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways

However, a cloud-based communications solution such as EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. There are not even any monthly fees.

Rich on Features

EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or enterprise Text Message with no need to program APIs or install any hardware or software. You can send a voice phone call (TTS), Enterprise Text SMS, FAX or prerecorded Voice Message from any email program interface through your monitoring software, CRM, or Dispatch System. Contact Us and let us assist you in meeting your mission-critical business communications needs.

 

Author

Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn

 

 

2020 Recap of EmailToVoice.Net New Features and Added Value

2020 Recap of EmailToVoice.Net New Features and Added Value

Let’s take a look back at the customer value we added in 2020 to EmailToVoice.Net. We continue to grow because of our global customer base. They know exactly what they need to provide mission-critical business communications for their alert services, value chains, and supply chains. We listened, and are still listening.

Customer Portal

Our customers requested the ability to look at their job activity in real-time. We provided them a customer portal. The customer can now login at any time and view jobs, add recipient lists and so much more.

Here is a quick overview of some of the capabilities of the EmailToVoice.Net Customer Portal

  • View All Jobs: The customer can view summary and detailed information on messages that have been sent through EmailToVoice.Net. Specific date ranges or a specific job number can be specified.
  • Manage Personal Lists: The customer can setup distribution lists, which are then referenced by the LISTS tag in the content of the email for sending TTS or SMS messages to a group of recipients.
    • Multiple Recipients
      Multiple Destinations in the TO Field

      Multiple destinations can be specified in the TO field by separating them with a “#”. IE;:
      2145551234#2145551235#2145551236@tts.message-service.org
      OR, multiple destinations can be entered as multiple full email addresses:
      “2145551234@tts.message-service.org, 2145551235@tts.message-service.org

      NOTE: When stringing destinations in the TO field of the Email, there is a standard general length restriction of about 64 characters for the TO field.
      NOTE: The type of messages, such as TTS or SMS, cannot be mixed in a single message.

      Multiple Destinations in the Email Content

      Multiple Destinations can be In the body of the message in the following format:
      <Numbers>
      2145551234
      2145551235
      2145551236
      </Numbers>

      NOTE: The destination phone numbers are included in the body of the message. So, the TO field should be: msg@tts.message-service.org

      Multiple Destinations Using a Pre-Loaded List (Manage in Customer Portal)

      Multiple Destinations can be through pre-setup lists by using the format:
      <Lists>
      First ListName
      Second ListName
      </Lists>

      NOTE: These lists are created and loaded through the Customer Portal
      NOTE: The TO field should be: msg@tts.message-service.org

  • New Broadcast: The customer can send a TTS, SMS or Email messages to one or more recipients directly from the Portal
  • Quick SMS: A customer can send a Quick SMS message, one-way or two way, to one or more recipients directly from the Portal
  • Manage Opt-Outs: The customer can specify a phone number that is never to be sent through the customer’s account. This is useful for phone numbers that have changed and should no longer be used. This is useful when an employee leaves the company and their personal cell phone number remains in lists.
  • My Details: The customer can change profile settings, such as company address, email address or main account phone number. This includes the customer’s account password. To learn more about the very useful fields in the profile, refer below.
    • My Details

      Choosing the My Details section will provide the customer with the ability to change the password and other fields within the customer’s account profile.

      Some more commonly used fields for TTS (Text To Speech) are:

      Timezone: You can select the most appropriate timezone. This is used for reports.

      Additional Report Emails: You can specify an additional email address to receive the detailed email reports. These are the emails you receive in your main email address on your account every time a message is sent through your account.

      Default TTS Voice: You can select a different voice from the list to be used for your messages. American English is the default.

      TTS Message Prefix: You can raise or lower the speed of the voice. However, we recommend the default speed, as set here.

      Additionally, you can also add a Header message to identify yourself as the organization that is calling. This Header Message is not repeated. For instance, this field looks like this during the Free Trial. When a Trial Customer becomes a customer by providing their credit card on file, we remove the Header Message. This message also demonstrates the creative ways you can use punctuation to make your message sound good.

      \speed=26 The following message, is being delivered to you! through, Email To Voice, messaging cloud service!

      Email To Broadcast -Subject Field Behaviour: The Subject Name of the email is used as the EmailToVoice.Net Job name. However, you can choose to either concatenate the Subject Field to the message or have the Subject Field the entire message.

Enterprise SMS for Mission-Critical Applications

Businesses have been asking for the ability to send large amounts of formatted information to mobile phones. We have accomplished this by utilizing LinkInSMS.  RCS and MMS have long been attempting to provide a solution while never actually achieving widespread adoption. Enterprise SMS from EmailToVoice.Net uses ubiquitous Email, SMS, and HTTPS to seamlessly meet the needs of the enterprise’s mission-critical requirements.

EmailToVoice.Net provides the ability to send formatted data to a cell phone using SMS from monitoring software or business applications. Messages with the formatting requirements of an HTML Web Page can be automatically sent to just about any cell phone in the world as easily as sending an email.

Enterprise SMS is a feature of EmailToVoice.Net, which creates a custom HTML Web page from your business email alert and then delivers it as a simple SMS message. For each SMS recipient, a custom web page is created and inserted in their SMS text message, allowing viewing of the page of HTML with a simple tap. This allows a single text message to communicate large amounts of formatted data.

To send an Enterprise SMS message,

  1. the TO field merely needs to have the recipient’s phone number and specific email domain provided by EmailToVoice.Net.
  2. Our cloud-based messaging service will convert the email content into a custom web page and insert the link of the automatically created Web page into the text message.
  3. The recipient can then tap the link in the text message and see the entire email content formatted as a Web Page on their smartphone.

The Email Fields would look like this:

TO: 5551231234@linkinsms.message-service.org       (The recipient’s cell phone – no preregistration required)
FROM: emailaddress@yourcompanydomain.com    (Subscribed to EmailToVoice.Net)
SUBJECT: Anything (Used as a job name for reporting purposes)

The content of the email is converted to an HTML Web page. The Web page of data is hosted by our service and a link to the Web page is substituted into the outgoing SMS text message so that the recipient can easily view the data with a tap.

Integrating Enterprise SMS with Business Applications

The implementation of industrial communications is critical for premier customer support, business continuity, and process efficiency. However, integration projects can become a major effort. Sending large amounts of data with special formatting from monitoring software or directly from an IoT device to a phone could require program development with specialized hardware and software. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways.

Parsing Message Content

The Customer Portal has provided us a means to deliver many new features and capabilities to the customer. One is the ability to convert only the middle part of the message of a Text to Speech (TTS) voice or SMS message when using EmailToVoice.Net. This is done with no coding.

The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are

Email to Broadcast-Start of Message Text:

Email to Broadcast-End of Message Text:

There is an additional capability that is extremely useful. The customer can specify if the text designated as the Start of the Message is to be included in the text of the outgoing message. This is a checkbox. See the Customer’s “My Details” section below:

Email to Voice start and end of message

You can also enter the “Begin Message” and “End Message” tags directly into the email message to control what is converted to voice or text.

Start message indicators
Instead of starting the outgoing message content at the beginning of the email, there are  methods of skipping the start of the email and starting the relevant message further
down.
1. A line containing just the tag “<Begin Message>” can be included in the email, and the
outgoing content will start on the line AFTER this.
2. If the user has the option “Start of message text” set, then the outgoing content will
start where this text is found (including the text itself)
End message indicators
The end of a text message to be sent can be indicated in a number of ways:
1. A line containing just the tag “<End Message>” can be included in the message.
2. A blank line followed by “– ” (two plain ascii dashes and a space) which must then be on
a line by itself
3. Four empty lines
4. The text entered in the users “End of Message Text” configuration field

Setting Message Delivery Times

EmailToVoice.Net provides the user with the ability to set a window of time for the delivery of voice phone calls and SMS messages using any email interface.

This feature is extremely useful for departments that need their staff to be alerted by voice or SMS when they are off their primary working hours. When staff are at their desks, they may not need voice and SMS alerts. However, when the staff is not on their primary shifts, the messages must get the attention of the staff members. To get that attention, the messages should be delivered as a telephone call and/or SMS text message. Email is not an effective way to get the attention of essential support staff.

We created a user option so an active window of time can be designated for voice phone calls or SMS text messages to be delivered by EmailToVoice.Net.

Although setting a window of time for voice or SMS messages to be delivered can be accomplished by using no-code alternatives like Microsoft Power Automate, we provide this ability without the need for any third-party capability. The customer merely needs to sign-in to the Customer Portal and modify these parameters in the ‘My Details’ section.

Email to Voice Active Window

The parameters in Customer Portal / My Details provide the ability to block or allow the messages to go through. The parameters allow the user to set different rules for the Weekend (Saturday and Sunday) and the Weekdays (Monday through Friday). The time can either be blocked or allowed. The time is according to the timezone set in the account under My Details.

Let Us Know What You Need

We look back and see a value-added year in 2020. What is exciting is that we are already working on more great features coming in 2021.

EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. You can send a Voice Phone Call, simple SMS message, an Enterprise SMS, FAX or prerecorded Voice Message from any email program interface, application, Internet of Things device (IoT / M2M), or from your CRM and Dispatch Systems.

Contact Us if we can provide further assistance in helping you meet your business communications requirements.

 

Author

Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn

 

Most Commonly Used Features of EmailToVoice.Net

Most Commonly Used Features of EmailToVoice.Net

You have become a user of EmailToVoice.Net. So, now what?

First Things First

Let’s make sure we all understand the basics of how EmailToVoice.Net works. Our cloud messaging service converts the text in the email message to a genuine-sounding voice or formatted SMS text message and then delivers that message to a phone anywhere in the world without preregistrations. No need to install hardware or use APIs.

To send a message, the Email Fields would look something like this:

TO: phonenumber@NNN.message-service.org  (The recipient’s cell phone, NNN can be TTS, SMS, LinkInSMS, Voice or FAX)
FROM: emailaddress@yourcompanydomain.com  (The authorized email address to send messages through our service)
SUBJECT: Anything  (Used as a job name for reporting purposes, but can be used as the message or part of the message)
CONTENT (For TTS, this will be converted to a voice message. For SMS, this becomes the text message)

Those are the fundamentals. So, now let’s cover what more we can do to meet your enterprise business needs. (Note that this is not an inclusive list. These are the most commonly used advanced features.)

Send a Voice or SMS message from Monitoring Software, CRM, ERP, PCS, or any business application

Integrating communications with business applications is the most common use of EmailToVoice.Net. Applications can send an email, but it is so important in today’s sensory-filled world to get the important messages out as a voice phone call or an SMS text message. Merely change the recipient’s email address to the format of the TO as described above, and you are now sending live communications from your applications without the need for APIs, coding, etc.

What Email Addresses are Authorized?

The main email address specified during the Subscription process on the account can always send messages through our service. That email address also receives reports, password changes, and billing:

You can request us to add an additional email address to your account that will be authorized to only send messages through our service. Just Contact Us.

There are many security features to identify items such as a whitelist of IP addresses. Let us know what you need.

What Phone Numbers Can I Send To?

You can send messages to any number in the world. If the number is in the USA or Canada, then the country code is not needed. When the number is outside of the USA and Canada, then specify phonenumber in the TO field to be something like +6155555555, where 61 is the country code. (Note that there are some global regulations that may exclude some phone numbers.)

Can I Have Only Part of the Message Converted to Voice or SMS?

You can parse the email message by specifying where the important part of the text starts and ends. This eliminates the irrelevant parts of your email, such as the top Header part, and the bottom of the email, such as the Signature, leaving only the important part of the message. Set these parameters in the Customer Portal / My Details / Change Details. It is great to keep the message short and more succinct.

Can I Set a Window of Time for Delivering the Messages?

If you want to send alerts out to your staff as phone calls or SMS text messages only during a specific time of day, you can specify the times in Customer Portal / My Details / Change Details / Email To Broadcast: Active Window.

Can I have the Sending Number be From My Company?

You can have the Caller ID for TTS and Voice messages be from a number that you own. Just Contact Us. It is important that you are able to provide proof that your company owns the phone number. We cannot guarantee that the Caller ID will display in all regions of the USA and globally because carriers throughout the US and the world have to meet varying regulations regarding Caller ID.

You can specify an SMS Sender ID number in Customer Portal / My Details / Change Details. If you are not in the USA and Canada, you can specify a number you own. Within the USA and Canada, you will need to request a number (a Long Code) from us and we will update your account with that number. There will be a minimal monthly charge for that Long Code.

Can I Send to Multiple Destinations?

There are several ways to send to more than one destination.

Multiple Destinations in the TO Field

Multiple destinations can be specified in the TO field by separating them with a “#”. IE;:
2145551234#2145551235#2145551236@tts.message-service.org
OR, multiple destinations can be entered as multiple full email addresses:
“2145551234@tts.message-service.org, 2145551235@tts.message-service.org

NOTE: When stringing destinations in the TO field of the Email, there is a standard general length restriction of about 64 characters for the TO field.
NOTE: The type of messages, such as TTS or SMS, cannot be mixed in a single message.

Multiple Destinations in the Email Content

Multiple Destinations can be In the body of the message in the following format:
<Numbers>
2145551234
2145551235
2145551236
</Numbers>

NOTE: The destination phone numbers are included in the body of the message. So, the TO field should be: msg@tts.message-service.org

Multiple Destinations Using a Pre-Loaded List

Multiple Destinations can be through pre-setup lists by using the format:
<Lists>
First ListName
Second ListName
</Lists>

NOTE: These lists are created and loaded through the Customer Portal
NOTE: The TO field should be: msg@tts.message-service.org

Can I Have the Subject Field be Part of the Message?

The Subject field of the email coming into our service is always used as the Job Name for reporting purposes. However, sometimes the Subject Field has valuable information in it. So, you can choose to concatenate the Subject field to the message or have only the Subject field be the entire message. You specify this in Customer Portal / My Details / Change Details.

Can I have an SMS Message Deliver Large Amounts of Formatted Data?

An Aert text message sometimes needs to deliver a large amount of formatted data (HTML). This can be done by sending the SMS message with the TO field as phonenumber@LinkInSMS.message-service.org. For instance, the formatted data may be the section of a user manual on how to perform the repair for the failed device. Our ‘Enterprise SMS’ feature, which uses LinkInSMS, is explained in more detail in our post called “Sending Enterprise Text Using a Simple Email Interface “.

How Does Reporting Work?

Every time a message is sent from your account through our service, the main email address receives a detailed email providing the status of the message. This can be changed in your account so that the main email address receives messages only if there are exceptions, such as a failed job. Just  Contact Us.

You can specify additional emails to receive reports, or specify that no email reports are sent at all.

Is There A Customer Portal To View Job History?

We have mentioned the Customer Portal previously regarding Account Details and Lists. However, it has much more, such as ‘View All Jobs’ to see the jobs history on any date range you choose.

In Summary

There are many advanced features of EmailToVoice.Net. These are merely a few of them. We love to share our many years of experience in this industry and provide easy no-code solutions for your workflow communications needs. Do not hesitate to Contact Us.