by Denis ONeil | Aug 8, 2026 | How To, Product Feature, User Portal
Customer Portal includes a robust Reports section
In modern operations, responding to critical alerts immediately can prevent operational catastrophes. Whether notifying technicians of equipment failures or dispatching emergency alerts, enterprises rely on EmailToVoice.Net to bridge the gap between automated systems and human action. By converting automated emails into voice calls or SMS messages, our service ensures your alerts get the immediate attention they deserve.
As alert volumes grow, clear visibility into usage and costs is vital. You must know which systems are sending alerts, how often, and what they cost. The EmailToVoice.Net Customer Portal includes a robust Reports section that provides complete financial transparency and real-time account oversight.
Navigating to Your Reporting Hub
Accessing your data is simple. Once logged in using your unique `etv/` credentials, you will see the main dashboard and a clean menu on the left panel
Directly below “Home”, click the Reports tab. This opens the gateway to your historical transmission logs, where you select to view All Jobs.
Inside the “View All Existing Jobs” Screen
Selecting Reports / All Jobs opens an interactive reporting interface with a flexible filtering panel at the top. You can filter your logs by:
- StartDate and EndDate: Specify a custom timeframe, such as the last week or last month, to isolate specific logs.
- Broadcast Type: Narrow down logs to All broadcasts, or specifically isolate SMS, TTS (Text-to-Speech) voice calls, Voice, or FAX jobs.
- Job ID or Name: Search by job number or name, which is derived from the original email’s subject line.
- Click “Filter Reports” to retrieve every transmission that occurred in that window.
Understanding the “Job Cost” Column and Totals
The core strength of this view is the granular detail provided in the results table.
The table provides comprehensive columns for each transmission, including the Job Number, Job Name, Job Type, Started Time (mapped to your account’s timezone), Sent/Failed status, and the individual Job Cost.
The most critical element is the Job Cost column and the Totals row at the bottom. Every SMS or voice broadcast cost is calculated in real time, and the total for all filtered jobs is shown at the bottom of the column (a total of `$0.12` for the sample closed jobs in our screenshot).
Leverage Reports for Budgeting and Reconciliation
This financial clarity serves two key business purposes
- Real-Time Cost Tracking
Rather than waiting for an invoice, administrators can log in, filter for the current month, and instantly see their accrued messaging spend. This helps you monitor budget thresholds, identify unexpected alert volume spikes, and optimize systems before the billing period closes.
- End-of-Period Cost Reconciliation
When your statement arrives, you can use the Reports tab to correlate charges with job-by-job evidence. By filtering for the billing cycle, the sum in the Totals row will align with the invoice usage charges. This makes it effortless to assign costs to departments, verify billing accuracy, and provide detailed reports to your finance team.
Changing Customer Payment Options
Our customers provide credit card credentials on file to be automatically charged at the end of the month for usage from the previous month. Alternatively, a customer can provide a PO number to handle charges. In this case, we issue an invoice at the end of the month for the usage charges for the previous month.
In both cases, the customer may request a change:
- To change the credit card credentials, the customer should Contact Us with the request. We will have a secure email sent with a secure link to the customer so the customer can enter the new credit card credentials. The next credit charge for EmailToVoice.Net usage will use the new credit card credentials.
- To change the PO number, the customer should Contact Us with the requested change. We will use the new PO number when processing the next invoice.
Conclusion
At EmailToVoice.Net, we believe powerful business communication should not come with financial mystery. By providing a transparent, job-by-job breakdown of your SMS and text-to-speech costs, the Customer Portal empowers your business to maintain robust alert systems while keeping a precise handle on your budget.
To learn more about the Customer Portal’s rich reporting capabilities, dynamic personal list management, and other advanced alerting features, visit us at emailtovoice.net. We specialize in helping enterprises bridge the gap between critical business applications and mobile communications with seamless, no-code integrations. Let us help you design a reliable, transparent alert system that fits both your operational and financial needs.
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications.
LinkedIn
by Denis ONeil | Jul 28, 2026 | Emergency Alerts, Escalation Lists, How To
Why Forwarding Emails to Personal Lists Beats Single Phone Numbers
In business, responding to critical alerts immediately can prevent operational catastrophes. Monitoring software frequently generates email notifications to signal equipment failures or urgent customer inquiries. However, an unread email inbox is a liability. That is why enterprises use EmailToVoice.Net to convert email alerts into immediate voice calls or SMS messages.
To ensure the email address that sends the email to our service is authorized, automated email forwarding may be configured to push these alerts directly to our service. When an alert lands in your inbox, a rule forwards it to a specific phone number using our dedicated messaging domain, such as `1231231234@tts.message-service.org`. While this direct approach works, it becomes an administrative headache when recipients or their phone numbers change.
Fortunately, EmailToVoice.Net offers a much more elegant, scalable solution: forwarding your emails directly to a Personal List instead of a single phone number.
—
The Gmail Forwarding Challenge: A Multi-Step Hassle
Using Gmail to manage alert forwarding involves Google’s strict security protocols. To forward emails to an external address like `1231231234@tts.message-service.org`, you must complete Gmail’s verification process. Gmail sends a confirmation email to the destination, and you must retrieve the confirmation code to authorize the forward. To accommodate this process, our Back-end server staff attempts to intercept the confirmation email from Gmail and click the link, and then we attempt to contact you to let you know you can proceed. This is tenuous.
However, this can work if your recipient never changes. But if shift rotations require a new technician, or your team expands, then the process must be repeated.
Every phone number change forces you to repeat Gmail’s forwarding request and verification process. If you use a custom Google Apps Script to handle forwarding, you must manually edit and redeploy the code in a production environment to update numbers. This risks errors and wastes technical resources.
—
The Smarter Alternative: Forwarding to a List
Instead of tying automated forwarding to a single phone number, forward your emails to a custom list email address like `list-yourlistname@tts.message-service.org.
With this list address, you only go through the Gmail verification process once. Gmail approves the address, and it remains static.
When an email arrives addressed to `list-yourlistname@tts.message-service.org`, EmailToVoice.Net references the list named `yourlistname` in your Customer Portal under “My Personal Lists”, instantly dispatching the alert to all stored numbers. A Personal List in your account can contain just one number, or be a escalation list. There is considerable flexibility to the way Lists are handled in EmailToVoice.Net
Dynamic List Management via the Customer Portal
List management is handled securely in the Customer Portal. Our portal provides a user-friendly interface to manage your communications in real time.
When a team member changes, simply log in to the Customer Portal, navigate to Personal Lists, and modify the numbers. You can add or remove numbers in seconds. Because Gmail still forwards to the same list address, no script modifications or Gmail approvals are required.
Lists also allow you to:
1. Send to One or Multiple Numbers: Broadcast a single alert to an entire team at once.
2. Use Escalation Lists: For critical voice alerts, configure lists to call recipients sequentially, stopping once someone acknowledges the call.
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Conclusion
Tying critical alerts to individual phone numbers is an administrative burden that risks delayed communication. Transitioning to list-based forwarding decouples your email server configuration from your contact list, letting you adjust responders on the fly.
Whether you are converting emails into voice calls, simple SMS messages, or secure Enterprise SMS, lists keep your communications robust and easy to maintain.
To learn more about dynamic personal lists, escalation calling, and other alerting features, visit us at emailtovoice.net. We specialize in helping businesses bridge the gap between automated systems and human action with no-code integrations. Let us help you design an alert system that grows with your business.
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications.
LinkedIn
by Denis ONeil | Jul 17, 2025 | How To, SMS
We are announcing a powerful new feature that simplifies the setup of Two-Way SMS directly from your Customer Portal / My Details. This significant update addresses a common challenge for many of our valued customers who previously relied solely on embedding specific tags within email content to enable this crucial functionality.
At EmailToVoice.Net, we are constantly enhancing our services to provide more flexibility and efficiency for your critical business communications.
The Challenge with In-Email Tags for Two-Way Communications
Prior to this update, enabling a Two-Way SMS message required inserting the <TwoWay> tag anywhere in the email you sent through EmailToVoice.Net. While effective, this method could sometimes pose a challenge, especially for business applications, monitoring software, CRM, or ERP systems that generate alerts or communications automatically. In scenarios where these applications have rigid templates or limited capabilities for dynamically inserting specific tags into the email body, setting up Two-Way SMS functionality became more complex or even impractical for the user [query]. The goal of Two-Way SMS is to allow recipients to reply to messages, and for these replies to be captured, often to trigger further workflow actions. When a system couldn’t easily add the <TwoWay> tag, this crucial two-way interaction was harder to implement.
Introducing Seamless Two-Way SMS Configuration in Your Customer Portal
We understand that efficiency and ease of integration are paramount for our business users. To make setting up two-way interactions more accessible, you can now configure the Two-Way SMS feature as a default setting directly within your Customer Portal / My Details. This new capability means that you no longer need to include the <TwoWay> tag in every email message if you want all outgoing SMS communications from your account to be two-way [query].
By setting a default email address for SMS replies in your Customer Portal, any recipient replying to your SMS messages will have their reply sent to this designated email address. This eliminates the need for manual tag insertion in individual emails, offering a more streamlined and robust solution for business applications and monitoring software that send critical alerts and require responses.
Unlocking Powerful Workflows with Two-Way SMS Replies
The ability to receive SMS replies is incredibly valuable for a multitude of business processes. When a recipient replies to an SMS, the content of their message is sent back to a designated email address of your choosing and is also available through the Customer Portal. This opens up significant possibilities for automating workflows without requiring complex coding:
- Automated Reply Handling: Because replies are collected in a designated email mailbox, powerful no-code solutions like Microsoft Power Automate (Flow) can be used to evaluate these replies and act upon them accordingly.
- Workflow Integration: Microsoft Power Automate or an AI Agent can seamlessly interact with emails sent from EmailToVoice.Net, including two-way SMS replies. When Power Automate or an AI Agent detects an arriving email reply, it can trigger various actions, such as updating a database, sending another email through EmailToVoice.Net, or even generating a phone call or SMS to other recipients. This transforms simple SMS communication into a dynamic component of your enterprise business flows.
- Enhanced Communication: This ensures that you can confirm message receipt or trigger subsequent actions based on recipient feedback, which is critical for mission-critical business processes, customer support, and process efficiency.
For Two-Way SMS, EmailToVoice.Net assigns a Sender ID from a pool of long-code numbers to track replies. You also have the option to purchase a dedicated LongCode for a nominal monthly fee, ensuring your Sender ID is unique to your organization.
EmailToVoice.Net also supports sending rich communications via SMS by converting email content into a hosted web page link that is automatically inserted into the SMS, allowing large amounts of formatted data to be viewed with a simple tap. This is especially useful for conveying detailed information that exceeds the traditional SMS character limit, requires HTML formatting, or requires advanced security such as password protection.
Clarification on Voice Call Two-Way Functionality
While this new portal feature specifically enhances the setup of Two-Way SMS, it’s important to clarify how it relates to voice calls.
EmailToVoice.Net excels at converting emails into voice phone calls (Text-to-Speech or TTS) and can even send both SMS and voice call alerts from a single email. The primary function resulting from a Two-Way TTS Voice Call is to record a key press such as a 1 or a 2 or a 3. This keypress is recorded in the detailed email report. The keypress can also be used as a trigger to terminate an “Escalation List”. If the message was going through an escalation list, the calls stop when one recipient acknowledges receipt by invoking a keypress. And, just like SMS, a Two-Way keypress from a phone call can now trigger a workflow process through products like Microsoft Power Automate or an AI Agent.
Get Started Today!
This new capability to set Two-Way SMS or TTS directly in your Customer Portal / My Details makes integrating two-way messaging into your business workflows easier than ever before. It allows for a more robust and hassle-free approach to managing critical alerts and communications, ensuring you can collect replies and trigger automated actions without the previous constraints of email content modification.
We are committed to providing tools that help you maximize your reach with minimal complexity. We encourage you to visit your EmailToVoice.Net Customer Portal to explore this new feature and streamline your business communications. If you have any questions or need assistance in developing complex workflow processes, please do not hesitate to contact us. We love to share our experience in industrial communications, workflow, and alerts
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications.
LinkedIn
by Denis ONeil | May 4, 2025 | AT&T, How To, SMS
For system administrators looking to replace AT&T’s discontinued email-to-text gateway, EmailToVoice.Net provides an immediate, compatible replacement with enhanced capabilities for your critical notification infrastructure.
Replacing AT&T’s Email-to-Text with EmailToVoice.Net
If you’re managing systems that depend on AT&T’s email-to-text service for alerts or notifications, you need a migration plan now. AT&T is terminating its email-to-text and text-to-email services on June 17, 2025, requiring immediate action for any operational systems utilizing the @txt.att.net or @mms.att.net gateways.
Technical Impact of AT&T’s Discontinuation
After June 17, 2025, these endpoints will stop functioning:
phonenumber@txt.att.net (SMS gateway)phonenumber@mms.att.net (MMS gateway)- Any inbound text-to-email functionality
If your monitoring systems, alert infrastructure, or automated workflows depend on these gateways, they will fail without appropriate reconfiguration.
EmailToVoice.Net: Drop-in Replacement with Enhanced Functionality
EmailToVoice.Net provides a technically superior alternative with minimal reconfiguration required. The service maintains the email-based interface your systems already use, while adding capabilities that address common technical limitations.
Technical Advantages:
- Protocol Flexibility – EmailToVoice.Net handles:
- Standard SMS messages
- Text-to-speech voice calls (TTS)
- HTML content delivery via secure SMS links
- Two-way messaging provides the possibility of Agentic responses
- Security Implementation – Full TLS encryption between your systems and our messaging platform, with optional challenge-response authentication for message recipients.
- Administrative Controls – Account Settings control message delivery windows, opt-out management, distribution lists, and detailed real-time delivery logging.
- Integration Compatibility – Works with:
- Nagios, viewLinc by Vaisala, and other monitoring platforms
- Legacy and modern ERP/CRM systems
- Industrial control systems and SCADA
- IoT/M2M hardware
- Any system capable of SMTP output
- Logging & Troubleshooting – Real-time message tracking and detailed delivery status for system administrators.
- Customer Portal – create escalation lists for voice calls, delivery windows, message parsing, and much more
Implementation Guide
Converting your systems from AT&T’s email-to-text gateway to EmailToVoice.Net requires minimal changes to existing configurations:
Basic Configuration:
- Initial Setup:
- Register for EmailToVoice.Net (free trial available)
- Provide your sending email domain or specific email addresses. (Recipient phone numbers do not need to be preregistered)
- SMS Configuration:
- Replace:
phonenumber@txt.att.net
- With:
phonenumber@sms.message-service.org
- Example:
5555555555@sms.message-service.org
- Maintain your existing email body format
- Voice Call Configuration (New Capability):
- Use:
phonenumber@tts.message-service.org
- Example:
5555555555@tts.message-service.org
- Email body becomes spoken message content
-
- Use:
phonenumber@linknsms.message-service.org
- Example:
5555555555@linknsms.message-service.org
- Email body becomes a hosted web page with the URL embedded in the SMS
Advanced Implementations:
- Lists – Use predefined distribution lists
- Managed Delivery – Set time windows for message transmission
- Custom Response Handling – Configure message reply destinations to Agentic workflow processing
- Parsing Content – Specify message start/end points for translating only relevant alert data
Technical Use Cases
EmailToVoice.Net has been implemented in critical infrastructure environments, including:
- Server/network monitoring alert escalation
- Industrial control system notifications
- API failure notifications for DevOps teams
- On-call rotation management
- Critical infrastructure status alerting
- AI Agentic workflow communications
Migration Timeline Recommendation
Given the June 17, 2025 cutoff, a phased implementation approach is advised:
- Immediate: Register and test the EmailToVoice.Net platform with sample alerts
- 30-60 days pre-cutoff: Switch primary alert routing to EmailToVoice.Net
- Post-migration: Utilize enhanced capabilities like voice calls and Rich Content password-protected SMS messages for critical alerts
Transitioning to EmailToVoice.Net now ensures system continuity while providing significant technical improvements over the legacy AT&T gateway service.
Visit EmailToVoice.net for documentation, integration examples, and implementation support.
Author
Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications.
LinkedIn
by Email to Voice | Apr 10, 2025 | How To, List Management
Giving You More Insight into the EmailToVoice.Net message service
At EmailToVoice.Net, we pride ourselves on listening to our customers. User requirements drive every enhancement we release, and we’re always looking for new ways to make business communication more efficient and transparent. That’s why we’re excited to announce a powerful new addition to our reporting toolkit — the Job Recipient Report, now available in the Customer Portal.
This new report feature was designed in response to requests from customers who wanted more granular visibility into the details of their submitted messages. Whether you send voice messages or SMS messages through EmailToVoice.Net, you’ll now be able to dive deeper into the details of each message sent.
What Is the Job Recipient Report?
The Job Recipient Report is a detailed view showing the recipient number and other useful information of every message within a broadcast job.
Detailed information per job is now available, such as the recipient’s phone number.
With this report, customers can:
- Specify a Date Range to analyze messages sent during a particular time frame
- Filter for Delivery Failures Only, making it easy to isolate problems and take corrective action
- Include the Original Message Content to provide additional context for each communication
- Export Data in multiple formats, including XLS-web and CSV, for seamless integration into internal systems or further analysis
This new feature adds valuable flexibility for administrators and operations teams who need accountability and transparency in their outbound communication processes.
How to Access the Job Recipient Report
To view the Job Recipient Report, simply log into your EmailToVoice.Net Customer Portal and click on Reports in the left-hand navigation menu. From there:
- Select the Job Recipient Report option.
- Choose the start and end date for your report using the convenient calendar tool.
- Optional: Check the boxes to filter for delivery failures or include the original message content.
- Click View Report to see results immediately in your browser, or download the report in your preferred format for offline analysis.
This simple interface makes it easy to drill into your data without requiring any training or technical expertise.
Why This Feature Matters
Customers across industries — from logistics and healthcare to finance and government — rely on EmailToVoice.Net to send business-critical notifications. In these industries, visibility into message delivery is crucial.
The Job Recipient Report gives you the ability to view details such as the recipient’s phone number. For example, you can view jobs that have failed and see the recipient’s phone numbers that may have an issue. This issue may be that the recipient is blocking the Caller ID of the message coming from EmailToVoice.Net. This report provides insight into issues so that the issue can be addressed and resolved.
A Quick Recap: What Is EmailToVoice.Net?
EmailToVoice.Net is a cloud-based business communication service that allows you to send voice messages or SMS messages simply by sending an email. There’s no need to install any software, buy any hardware, or integrate APIs.
You just:
- Use an email interface
- Address the recipient’s phone number like 5551231234@tts.message-service.org for voice or 5551231234@sms.message-service.org for text messages.
- Send the message like an email. Our service will convert the content of the email to a nice sounding voice, make the phone call, handle voicemail if necessary, and much more.
You can also request a customized Caller ID or use the Customer Portal to select different voices to support languages other than English, delivery time windows, message parsing, and much more.
It’s that simple — and incredibly powerful.
Committed to Constant Improvement
At EmailToVoice.Net, customer feedback is more than welcome — it’s essential. Many of our most useful features started as suggestions from customers. The Job Recipient Report is a direct result of those conversations, and we’re thrilled to be able to roll it out to all users.
We’re constantly evolving our platform to provide you with the tools you need to communicate reliably, securely, and efficiently. Whether you’re using EmailToVoice.Net for emergency notifications or business-process alerts, we’re here to support you every step of the way.
Try It Today
Log in to your Customer Portal and explore the new Job Recipient Report. If you have any questions or suggestions, don’t hesitate to reach out to our support team. We’re always here to help.
Thank you for being a valued part of the EmailToVoice.Net community — and stay tuned for more updates coming soon!
by Email to Voice | Oct 10, 2024 | Emergency Alerts, How To, Product Feature
We’re excited to announce a powerful new feature for our alert messaging service, EmailToVoice.net, that will simplify your business communications processes.
Previously, if you wanted to send both a voice phone call and an SMS alert, you had to send separate emails. Now, thanks to our latest upgrade, you can send both types of messages with just a single email—saving you time and effort, and ensuring consistent communication across channels.
How It Works
Imagine you need to send both an SMS alert and a voice phone call to a list of contacts. Instead of crafting and sending two separate emails, you can now combine both services into one single email. Simply include both destination addresses in the same email: for SMS, use phonenumber@sms.message-service.org, and for voice messages, use phonenumber@tts.message-service.org. With just one email, both an SMS alert and a voice phone call will be sent simultaneously.
This new feature is designed to make life easier for our customers who need to deliver time-sensitive information to their audiences. Whether it’s an emergency alert, an important meeting reminder, or any other notification that requires a multi-channel approach, you can now ensure both text and voice messages reach their recipients without having to perform repetitive tasks.
Why This Matters
We understand that efficiency is critical when it comes to business communication. By providing this unified messaging option, we’re giving you the power to seamlessly coordinate multiple channels of communication from one simple action—sending a single email. This means fewer chances of errors, fewer steps in the process, and an easier way to get your message out there quickly.
For instance, if you’re a customer service team sending outage alerts or a logistics company coordinating deliveries, it’s crucial to ensure your message reaches recipients in the most effective way possible. SMS messages are immediate and convenient, while voice calls add a personal touch, often catching attention even if a text is missed. Now you can make sure you cover all bases without any extra work.
How to Get Started
To start using this feature, simply include both SMS and TTS addresses in your email when composing your message. It’s that easy! There’s no additional setup required, and you can keep using the familiar email interface that makes EmailToVoice.net so convenient. If you have an existing workflow for sending SMS or voice messages, you can now extend it to include both with minimal changes.
We designed this feature with our customers’ needs in mind—to streamline processes and help you maximize your reach with minimal complexity. Communication is evolving, and we’re committed to providing tools that help you keep up effortlessly.
More on the Way
As always, we’re continually working on enhancing our service to meet your business needs. We’d love to hear your thoughts on this new feature, and if you have suggestions or specific needs, please feel free to reach out to us. Your feedback helps us ensure that EmailToVoice.net remains the best solution for your business communication.
Visit our blog for more updates and helpful tips, and stay tuned for more exciting announcements.
