FAQs

There are five ways to send a message to multiple users in a single email. (But, remember, that you cannot send a single email to multiple users using different communication methods.) Refer to Tips for Email to Voice.

The five ways ways are

1) In the “To” address. Multiple destinations can be sent to by separating them with a “#” (ie, 5551211234#5552211235#5553211236@tts.message-service.org – but remember that the TO field has a limit so probably not more than 3 to 5 destinations work using this method.

2) In the body of the message you can use the “numbers” tag. Refer to page 2 of

<numbers>
5551211234
5552211235
5553211236
</numbers>

3) If you want to send to a pre loaded list, go to the Customer Portal / Manage Personal Lists. Then you can send to the pre-loaded list by using the “lists” tag:

<Lists>
My First List Name
My Second List Name
</Lists>

4) Avoid adding a tag to the content of the email by using this method. The List name (created in the Customer Portal) can be designated in the TO field. This also supports ‘escalation lists’. For example, if a List has been created with the name nightshift, then the TO field would look like this:

list-nightshift@tts.message-service.org.

4) You can also use a product like Microsoft Power Automate or Zapier, etc

There are three authentication methods:

1. By default, before the message is sent on to the designated recipients, the sending email address is verified to be the email address that was specified during the subscription process.

2. A Challenge Response is available upon request. Merely contact us and request this to be added to your account. This Challenge Response authentication will be set for all emails sent from your email address in your account. The way it works is once you send the email, the job is saved on our servers until an Authentication email is sent to the subscribed sender user’s email address. You then reply from your subscribed email address to confirm that you initiated the request, and then the job is sent on to the recipients from our servers.

2. You also have the ability to insert an Embedded Password. In this case, the original job request should have the line “Password=xxyyzz” in the body of the email. If this password matches your account password, then the message is sent immediately.

To learn more about the strength and workings of each of these authentication methods, refer to the How Email to Voice works.

• Text to Speech (TTS) and SMS from your Email
• 28 Day no cost Trial with 55 free messages
• No credit card required for trial
• After trial period, a signup fee of $4.95 applied toward future usage
• No monthly activity equals no monthly charges

Yes. Contact us and provide us the email address you want as the authorized email address. We will set that up for you. You can also request the entire domain of your company to be authorized to send messages through EmailToVocie.Net.

The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are

Email to Broadcast-Start of Message Text:

Email to Broadcast-End of Message Text:

You can also ask our support staff to specify a special phrase to denote the end of the message, such as the characters at the beginning of the email signature. Just send us the request details through the Contact US page.

Another alternative is to insert the tag at the end of the message.

At any time, you can override the default voice by inserting the “voice” tag in the email. Remember that this is in reference to the voice used for reading the content of the email as written. Our Email to Voice service does not translate the content of the email.

Just, contact us and we will discuss the alternatives further.

1. The message may have been too short for the telephone system the message was sent to. Create a longer message.
2. The number may be involved in a ‘forward’. This can cause several undesirable results because of switching delays.
3. Voice Mail is not setup properly on the receiving number.
4. The number is a roll-over, like that used in a Call Center.

First determine if any of these conditions exist. If they can be changed, then make the change or correction. If a change is not possible, contact us and we will work with you on a solution.

Yes. You can have the TO field look something like 5555555555@voice.message-service.org. The precorded message must be a single attachment of a WAV file. Contact us if you need more information regarding the creation of the WAV file.

The limit is 4 MB (4000 kb)

• Download some free voice editing software such as http://www.nch.com.au/wavepad/index.html
• Open the large file
• Then, Save As the file, and choose “PCM Uncompressed, 8000Hz, 8 Bits, Mono” when prompted for the settings (note this happens after the save as step).

When a trial customer becomes a customer by using the secure link to enter their credit card or by providing a Purchase Order number, the monthly spend limit is generally set at $300 per month by default. However, we may change this amount based upon the customer’s activity and to protect our service. If the default is too high or too low for your requirements, please contact us. Also, contact us for the secure link to become a customer. 

1. send the email message TO dmy@tts.message-service.org
2. in the body of your message, include:
   <Lists>*My New Escalation List Name*</Lists> (* * replace with your list name)

Yes. You can authenticate the recipient of the SMS by asking a security question. The question must be answered by the recipient correctly before the SMS can be opened. To use this service, the TO field of the email must be 5551231234@linkinsms.message-service.org

To reorder an escalation list, create or upload the list in the order that you want the calls to occur. This can be done manually by adding new entries to your list in the Customer Portal and deleting existing lines. Alternatively, you can import or re-import a list after it has been sorted in a different order. We find it will help to sort the list by using the reference field and placing an alphabetical indicator in that field. For instance, call 1, call 2, call 3, etc. Then upload the list and the sequence of escalation calls will be in the order of the list.

We allow for multiple user accounts to be connected to one company for reporting. The function to “allow all users from my company to access the list”, is a feature where multiple user accounts connected to the same company account can send to the same list name, held by only one of the users. Note that the list’s creator/owner is the only user that can manage any list. This option is for companies that utilize multiple user accounts and permit all of their users access to a list.

Please make sure that the message was sent to dmy@message-service.org.

Also, make sure that the list has unique references and recipients. The phone number can be duplicated more than once, but the names of each list item must differ.

Ensure that the Escalation List box was ticked when you created the List.

For more information:

Yes.

Yes. Go to the Customer Portal / My Details / EtoB – Send Limit cutoff and enter the number of messages that are acceptable within a selected timeframe.

Yes, You can set the number of repeats in the Customer Portal / My DETAILS. The default is 2. You can set it to none or 3 or 4.

Yes. A new subscription to our service receives a free $5.00 USD of usage. For customers subscribed after November 1, 2022, TTS (email to a voice phone call) messages may be limited to 10 per hour until a form of payment is provided and your account is verified as an enterprise business.