Our customers use Escalation Lists for many business-critical processes. So, we wanted to summarize some great tips on the workings of EmailToVoice.Net Escalation Lists.
Create the Escalation List
To summarize some high points when creating an escalation list:
- Create a list in the Customer Portal / Manage Personal Lists
- Make sure the list name is small letters and no special characters. So the name of the list should be just one small word, such as ‘alerts’
- Check the box that says this is an escalation list
- When you create the list, the calls will be in the order of the Reference field. So make the reference field unique and simple, such as ref1, ref2, ref3, etc.
- You can have the same recipient’s phone number repeated in the list. Just remember to always have unique reference names.
- If the name of the list is ‘alerts’ you can send a message to that escalation list that would have the TO field look something like:
What is a Received Call
Regarding what denotes a received call, the default is that the recipient must listen to the message for 10 seconds. So if the recipient just picks it up and hangs up right away or the call goes to voicemail, then the next person on the list is called. Otherwise, the calls stop.
The amount of time the call needs to be listened to can be changed in the Customer Portal / My Details. So if you want that amount of time to be reduced, you can change the default.
Conclusion
There are many advanced features of EmailToVoice.Net. We love to share our many years of experience in this industry and provide easy delivery solutions for your workflow communications needs. Do not hesitate to Contact Us.
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