EmailToVoice.Net provides the user with the ability to set a window of time for the delivery of voice phone calls and SMS messages using any email interface.
This feature is extremely useful for departments that need their staff to be alerted by voice or SMS when they are off their primary working hours. When staff are at their desks, they may not need voice and SMS alerts. However, when the staff is not on their primary shifts, the messages must get the attention of the staff members. To get that attention, the messages should be delivered as a telephone call and/or SMS text message. Email is not an effective way to get the attention of essential support staff.
We created a user option so an active window of time can be designated for voice phone calls or SMS text messages to be delivered by EmailToVoice.Net.
Although setting a window of time for voice or SMS messages to be delivered can be accomplished by using no-code alternatives like Microsoft Power Automate, we provide this ability without the need for any third-party capability. The customer merely needs to sign-in to the Customer Portal and modify these parameters in the ‘My Details’ section.
Easily configure your delivery start time and end time
The parameters in Customer Portal / My Details provide the ability to block or allow the messages to go through. The parameters allow the user to set different rules for the Weekend (Saturday and Sunday) and the Weekdays (Monday through Friday). The time can either be blocked or allowed. The time is according to the timezone set in the account under My Details.
If you have any questions about this feature of EmailToVoice.Net, please contact us so we can help you meet your mission-critical business communications requirements.
We have recently added other features that assist our customers in adding workflow processes to their business communications needs. An example is designate the beginning and the end of a voice or text message sent using email. This is valuable when you want to send only the pertinent information in your alerts and mission-critical messages.
The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are
Email to Broadcast-Start of Message Text:
Email to Broadcast-End of Message Text:
How EmailtoVoice.Net works
EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or an SMS message with no need to program APIs or install any hardware or software.
For making a voice phone call, you merely make the TO field in the Email you are sending to look something like firstname.lastname@example.org (international calls require a +CountryCode in front of the local number). The recipient will receive a call on their phone. The text in the email is converted to a nice-sounding voice. If the recipient answers, they will hear the message right away. If they do not answer, the message will be left on their voice mail system. You can even leave a different message if the call goes to voice mail.
You can also send an Enterprise SMS, FAX or prerecorded Voice Message from an email program interface, like from an application, Internet of Things device (IoT / M2M), or through your CRM and Dispatch System.
Contact Us if we can provide further assistance in helping you meet your business communications requirements.
EmailToVoice.Net continues to grow in features and functionality. On March 16th of 2020, we launched our new Customer Portal. The customer can see real time status of their jobs submitted through EmailToVoice.Net, change details in their Profile settings, create distribution lists, and much more.
Here is a quick summary of the capabilities of the EmailToVoice.Net Customer Portal
View All Jobs: The customer can view summary and detailed information on messages that have been sent through EmailToVoice.Net. Specific date ranges or a specific job number can be specified.
Manage Personal Lists: The customer can setup distribution lists, which are then referenced by the LISTS tag in the content of the email for sending TTS or SMS messages to a group of recipients.
New Broadcast: The customer can send a TTS, SMS or Email messages to one or more recipients directly from the Portal
Quick SMS: A customer can send a Quick SMS message, one-way or two way, to one or more recipients directly from the Portal
Manage Opt-Outs: The customer can specify a phone number that is never to be sent through the customer’s account. This is useful for phone numbers that have changed and should no longer be used. This is useful when an employee leaves the company and their personal cell phone number remains in lists.
My Details: The customer can change profile settings, such as company address, email address or main account phone number. This includes the customer’s account password. To learn more about the very useful fields in the profile, refer below.
The Customer Portal
Our customers are businesses, from medium size to global enterprises. Before we launched our new Customer Portal, the customer could look back for information on messages by searching the inbox of the main email address on the account profile. That is still possible. But now the customer has an interactive dashboard to check the status of messages or review the number of messages that have been sent in the past and many more capabilities.
Customer Portal Login
UserName and Password
The username is prefixed with etv/. For our customers that have been with us for a while, we want to point out that the us/ prefix is retired. All usernames are prefixed with etv/ – even the old usernames.
If you do not know your username or password, no problem. Just click on the “I don’t know my username and/or password” button. You will be asked to specify the main email address on your account and a secure link specifying the username will be sent to your email. Save the username and click on the secure link. their you will be asked to reset the password. Then you will have the username and password so that you can login to the Customer Portal.
Customer Portal Fundamentals
View All Jobs
The View All Jobs provides the customer the ability to view summary and detailed information on messages that have been sent through EmailToVoice.Net. Specific date ranges or a specific job number can be specified.
Choosing the My Details section will provide the customer the ability to change password and fields within the customer’s account profile.
Some more commonly used fields for TTS (Text To Speech) are:
Timezone: You can select the most appropriate timezone. This is used for reports.
Additional Report Emails: You can specify an additional email address to receive the detailed email reports. These are the emails you receive in your main email address on your account every time a message is sent through your account.
TTS Message Prefix: You can raise or lower the speed of the voice. However, we recommend the default speed as set here.
Additionally you can also add a Header message to identify to the recipient who is calling. This Header Message is not repeated. For instance this field looks like this during the Free Trial. When a Trial Customer becomes a customer by providing their credit card on file, we remove the Header Message. This message also demonstrates the creative ways you can use punctuation to make your message sound good.
\speed=26 The following message, is being delivered to you! through, Email To Voice, messaging cloud service!
Email To Broadcast -Subject Field Behaviour: The Subject Name of the email is used as the EmailToVoice.Net Job name. However, you can choose to either concatenate the Subject Field to the message or have the Subject Field the entire message.
There are many other fields in the Details that are useful for TTS, SMS and FAX. We will save those for a subsequent post.
Why do our customers use EmailToVoice.Net? Phone calls and SMS messages get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information. However, email is the typical mode of communication for alerts from the monitoring software, CRM or other business applications. EmailToVoice.Net makes it simple to make a phone call or send and SMS by just using the Email interface that is already available in the software systems.
How to Use EmailToVoice.Net
As a customer of EmailToVoice.Net, a phone call or SMS is sent by an application by just sending an email. The TO field looks something like 5551234567@TTS.message-service.org for a Text to Speech call or 5551234567@SMS.message-service.org for a SMS text message. (Calls made outside of the USA and Canada should have a + country code in front, like +email@example.com)
For a voice call, the text in the email is converted to a nice sounding voice (TTS – Text-to-Speech). If the recipient answers, they will hear the message right away. If they do not answer, the message will be left on their voice mail system. You can even leave a different message if the call goes to voicemail. There are many mission-critical features in our service.
We deliver Text To Speech messages, prerecorded voice messages, SMS text message, and even Faxes, with no need to install special APIs, hardware or software.
We are excited to announce the launch of the new EmailToVoice.Net Customer Portal. The Portal will be available to the customers of EmailToVoice.Net on Monday, March 16th at 7:00 AM EST. This capability has been requested by the customers of EmailToVoice.Net and we are pleased to deliver.
The customers of EmailToVoice.Net will be able to securely login to the Customer Portal at any time and see detailed information about the jobs submitted through their customer account. Here is a summary of the Portal’s advanced features:
View All Jobs: The customer can view summary and detailed information on messages that have been sent through EmailToVoice.Net. Date ranges can be specified to review monthly, weekly or daily activity and even a specific job number.
Manage Personal Lists: The customer can setup lists, which are then referenced by the LISTS tag in the content of the email for sending TTS or SMS messages to groups of recipients.
New Broadcast: The customer will be able to send a TTS, SMS and even email messages to one or more recipients directly from the Portal
Quick SMS: A customer will be able to send a Quick SMS message, one-way or two way, to one or more recipients directly from the Portal
Manage Opt-Outs: The customer can specify a phone number that is never to be sent through the customer’s account. This is useful for phone numbers that have changed and should no longer be used.
My Details: The customer will be able to change certain fields within their account, such as company address, email address or phone number. This includes the customer’s account password.
Customer Considerations to Access the Portal
Access to the login of the Portal will be available as a Menu tab on EmailToVoice.Net or can be accessed directly by using Portal.EmailToVoice.Net.
The username will now be prefixed with etv/. The old username prefix of us/ will be retired on March 16th at 7:00 AM EST.
If the customer does not know their password, the customer will click on ‘Forgot Password’ on the Login page of the Portal the first time they use the Portal.
This portal is for all customers on the USA EmailToVoice.Net site. This includes our International customers that had a username prefixed with us/. However, the username prefix of us/ will be retired on March 16, 2020 at 7:00 AM EST and will become etv/username.
Background: How EmailToVoice.Net Works
For those that are not familiar with EmailToVoice.Net, this is an example of the value our cloud messaging service brings to enterprise customers.
After subscribing to EmailToVoice.Net, you can make a phone call or send an SMS by sending just an email. Just make the TO field look something like 5551234567@TTS.message-service.org or 5551234567@SMS.message-service.org. (International calls made outside of the USA and Canada should have a + country code in front, like +firstname.lastname@example.org)
For a voice call, the text in the email is converted to a nice sounding voice (TTS – Text-to-Speech). If the recipient answers, they will hear the message right away. If they do not answer, the message will be left on their voice mail system. You can even leave a different message if the call goes to voice mail. There are many mission-critical features in our service.
We deliver Text To Speech message or SMS text message to phones with no need to install special APIs, hardware or software.
Why Send a Voice Phone Call Alert
Phone calls get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information.
Email is the typical mode of communication for alerts from the monitoring software, CRM or other business applications. But, few of us immediately respond to email, especially after-hours. A phone call, however, will get our attention at all hours of the day or night.
Alerts for IoT Devices
An IoT device is any device connected to the Internet. In an enterprise environment. Monitoring these devices is commonly done through Monitoring Software.
These IoT devices need to communicate with people through alerts and integration with mission-critical applications. The Industrial Internet of Things (IIoT) needs to be given a voice. An IIoT device that has only the ability to send an email must now be enabled to dial a phone. The voice phone call may be sent to a repair truck, or an emergency call in the middle of the night, or used as a means to cut through all the mundane communications received during the regular business day.
In any case, a phone call is an effective means to communicate very important information that needs to be acted upon in a timely fashion.
Stay Updated on EmailToVoice.Net
Subscribe to our mailing list in the right column of our Blog to stay updated on further advancements of EmailToVoice.Net. We also provide some very useful information in our Blog regarding Industrial Internet of Things, Workflow, Monitoring Software, and much more. Also, do not hesitate to contact usif you have any questions or we can assist you further in meeting your business communications requirements.