Easily Parse the Beginning and End of an Email To Voice Message

Easily Parse the Beginning and End of an Email To Voice Message

EmailToVoice.Net has the ability to designate the beginning and the end of a voice or text message sent using email. This is valuable when you want to send only the pertinent information in your alerts and mission-critical messages.

Send Voice and Text via Email

EmailToVoice.Net provides the ability to make a phone call or send an enterprise text message by merely using any email capability. This is a requirement for mission-critical processes in many industries. Our customers can send alerts directly from monitoring software, like Vaisala/viewLinc, ServiceNow, Nagios, SolarWinds, and more. If the alert message is concise and complete, then the complete message can be converted and delivered to the recipient as a voice phone call or text message without change.

However, there are situations when our customer has information in the content of the email that does not need to be converted to a voice message (TTS) or SMS message.

Examples When Email Parsing Is Desired

Food Delivery Services

A person may order food from a web site which creates a Delivery Order form. That Order form may need to be sent to the delivery person or the restaurant via a voice phone call or a text message. The Delivery Order form will often have information that does not need to be converted to voice or a text message. EmailToVoice.Net allows our customers to specify, at the account level, the characters that designate the beginning and the end of the message that needs to be delivered by voice or text message.

Industrial Device Alerts

Industrial IoT (Internet of Things) devices are generally out in the field. When a monitoring service detects a failure or scheduled maintenance, an alert is sent to the Service department. The alert can also be sent directly to the Field Repair person. The alert may contain information that does not need to be converted. Our customers can merely specify the characters that identify the beginning and the end of an alert message that needs to be converted to voice or text.

Important Email Messages

Emails do not always get the attention that is required for important messages. Most of us are overloaded with email messages. So, to get people’s attention, companies will send a voice phone call or text SMS message. However, the original email will often times have an Email Signature that is not necessary for other forms of communication. Or sometimes the email is forwarded and that creates extra header information that does not need to be converted to voice or text. EmailToVoice.Net provides the ability for our enterprise customers to eliminate the top and bottom portion of the email before conversion to voice or text occurs. Then when the message is played over the phone, only the important part of the message is heard by the recipient. The same occurs for the person receiving the important Email message in text across the SMS channel.

The above three examples are only a few of many where this feature of EmailToVoice is so valuable. The recipient of alerts and other mission-critical information should be hearing or reading only that which is of the utmost importance.

How To Enter the Beginning and End of a Message

Change My Details Account Information

The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are

Email to Broadcast-Start of Message Text:

Email to Broadcast-End of Message Text:

There is an additional capability that is extremely useful. The customer can specify if the text designated as the Start of the Message is to be included in the text of the outgoing message. This is a checkbox. See the Customer’s “My Details” section below:

Email to Voice start and end of message

Enter Tags into the Message

You can also enter the “Begin Message” and “End Message” tags directly into the email message to control what is converted to voice or text.

Start message indicators
Instead of starting the outgoing message content at the beginning of the email, there are  methods of skipping the start of the email and starting the relevant message further
1. A line containing just the tag “<Begin Message>” can be included in the email, and the
outgoing content will start on the line AFTER this.
2. If the user has the option “Start of message text” set, then the outgoing content will
start where this text is found (including the text itself)
End message indicators
The end of a text message to be sent can be indicated in a number of ways:
1. A line containing just the tag “<End Message>” can be included in the message.
2. A blank line followed by “– ” (two plain ascii dashes and a space) which must then be on
a line by itself
3. Four empty lines
4. The text entered in the users “End of Message Text” configuration field

Alternatives for More Detailed Parsing

Our customers can choose to do more elaborate parsing of the email before sending the message through our service for conversion to voice or text. There are many Email Parsing services available. In the past, we have written about Microsoft’s Power Automate as one example. These email parsing services provide the customer with the ability to extract and reformat information before being sent through our Email to phone call cloud service for conversion and delivery.

Let Us Help

EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or enterprise Text Message with no need to program APIs or install any hardware or software. You can send a voice phone call (TTS), Enterprise Text SMS, FAX or prerecorded Voice Message from any email program interface through your monitoring software, CRM, or Dispatch System. Contact Us and let us assist you in meeting your mission-critical business communications needs.




Phone calls get people’s attention  – Email does not

Phone calls get people’s attention – Email does not

Phone calls get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information.

Critical messages are becoming more common as we move into the Industrial IoT era. As TARRIS states

The Internet of Things (IoT) has exploded in recent years, and it’s not slowing down any time soon. Gartner forecasts that 20.4 billion connected things will be in use worldwide by 2020, and a new Business Insider Intelligence study predicts that the IoT market will grow to over $3 trillion annually by 2026.

An IoT device is any device connected to the Internet. In an enterprise environment, monitoring these devices is commonly done through Monitoring Software, like viewLINC, or SolarWinds to name just a couple – there are many.

These IoT devices need to communicate with people through alerts and integration with mission-critical applications. The Industrial Internet of Things (IIoT) needs to be given a voice. An IIoT device that has only the ability to send an email must now be enabled to dial a phone. The number may be repair truck, or used to wake people in the middle of the night, or cut through all the mundane communications received during the regular business day.

Cloud Communications Solution Makes it Easy

Implementation of industrial strength solution for communication-enabling business processes such as critical alerts is a major effort. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways

However, a cloud based communications solution such as EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. There are not even any monthly fees.

How EmailToVoice.Net Works

All you have to do is subscribe to the EmailToVoice.Net service and then make the TO field in the Email look something like 5551234567@tts.message-service.org

The recipient will receive a call on their phone. The text in the email is converted to a nice sounding voice. If the recipient answers, they will hear the message right away. If they do not answer, the message will be left on their voice mail system. You can even leave a different message if the call goes to voice mail! There are many mission-critical features in the service.

Let us know if you would like to learn more. Contact us. We love to share our experience in mission-critical business communications and industrial alerts.

The Phone That Receives IIoT Alerts Should Not Need to be Preregistered

The Phone That Receives IIoT Alerts Should Not Need to be Preregistered

An Industrial IoT device often needs the ability to send a voice alert to a person. That voice alert will need to go to a telephone that may be a call center, a support person, or a repair truck. In any case, the telephone number cannot always be pre-registered or verified to the messaging service. Pre-registering the number with a service has the potential of halting the process – just at a time that is most critical.

EmailToVoice.Net is a cloud messaging service that allows a simple email interface to make a voice call to any telephone number. Unlike other services, the number does not have to be pre-registered or verified with EmailToVoice.Net.

IIoT Needs to Communcate

Industrial IoT devices often must communicate with human agents throughout the process. Gateways and business applications communicating with edge devices may have an email capability built into them. But, there are situations that require an alert or event communication be sent over a phone line as a voice message. Making a phone call is much more complex than sending an email.

EmailToVoice.Net solves the problem by converting the content of an email to an easily understood voice message and making the phone call. The service also supports pre-recorded voice, SMS and FAX. EmailToVoice.Net does this as a cloud service, so there is no hardware or software to install.

IIoT Communcation Solution

EmailToVoice.Net converts email content to voice so the recipient of your choice receives an easy to understand voice message on their phone or voice mail. There is no requirement for the receiving phone number to be registered or verified before the call is made. This is one of many enterprise-strength features of EmailToVoice.Net


Why the Internet is becoming even more important to us

Why the Internet is becoming even more important to us

The Impact of The Internet

We had a wake up call on Friday, October 21st.. We were shut out from some of the most widely used services on the Internet. This came as Internet-dependant technologies are growing in importance to us everyday.

Admittedly, the failure on the 21st did not affect the entire Internet. But, it was proof to everyone that the Internet was vulnerable. As we now know, it could have been worse (see below). But, it was bad enough to give us a glimpse of what it would be like without the Internet – to not have the ability to communicate or even to fulfill our basic needs. The services that we rely upon more and more were not there, for what seemed like a very long time.

We lost access to some of the world’s most popular websites on that day, like;

  • Twitter,
  • Amazon,
  • Netflix,
  • Paypal,
  • CNBC and others.

The outage was a sampling of every part of our lives, such as

  • payment services,
  • online goods,
  • news
  • entertainment.

The impact could not be ignored. There had been attacks on individual corporations before, like Bank of America and other financial institutions back in 2012. But, this attack was especially broad because it channelled through DNS servers, the servers of domain names. These servers are, in essence, the heart of the Internet.

Could It Have Been Worse?

The attack effected the most highly used Internet sites. To add to the drama, the weaponry used to carry out the attack was the most prolific technology of modern times, the Internet of Things (IoT). Included in the attack arsenal were cameras, DVR’s and routers. These IoT devices are fast becoming a part of everyone’s everyday life – and there will soon be millions of them, everywhere. Yes, it could have been worse.

This attack may have been just a sign of what may come in the future. According to Computerworld in its post DDoS attack on Dyn came from 100,000 infected devices

“Given that Friday’s disruption involved only 100,000 devices, it’s possible the hackers could have launched an even more powerful DDoS attack, said Ofer Gayer, a security researcher with Imperva, a DDoS mitigation provider.

“Maybe this was just a warning shot,” he said. “Maybe [the hackers] knew it was enough and didn’t need their full arsenal.””

The attack was to the Dyn servers, the centralized part of the distributed Internet. DARPA had originally designed the Internet as a distributed network that was immune to total destruction. But the Domain Services have become a centralized function. This function may be acting as a single point of failure. Even the control of security keys of the domain services consist of seven keys in the hands of 14 people. Alright, that is not just one person, but, it still represents a form of centralized control that may be surprising to some. Especially when the Internet is only getting more relied upon everyday.

The delivery system was a platoon of IoT devices. This time, the vulnerability used was the manufacturer’s password, that thing people forget to change when they install the device. However, these devices are inherently simple in their computing capabilities. So, the idea that there are more ways to exploit these devices for malicious purposes in the future seems quite plausible.

Reliance On the Internet Grows

The adoption of services-on-demand is growing everyday. Amazon is delivering everything from entertainment to groceries right to our home. If the product can be delivered in bits and bytes, we get it immediately. If it is a physical item, we may just have to wait for a drone to drop it on our front lawn. Also, if we plan to go to our friends house, we will merely tell the AI attendant in our home to call a Uber self driving car and the nearest free one in the neighborhood will be sent immediately, ready to take us anywhere we want to go. No more paying for a car as it sits in the garage.

I understand that my examples are a little ahead of regulatory approvals and some technology capabilities. However, if we were on the streets of New York in 1899, we would have seen almost nothing but horse driven carriages and carts carrying people and goods. In less than a 20 year span, New York was filled with combustible engine and electric-powered vehicles. When technology advances, it is not a slow evolutionary process. It is a bit more like a cataclysmic event.

Blockchain Is a Game Changer

Then there is that 15 page white paper written by a person named Sitoshi Nakamoto that may have a bigger impact on this planet than the Internet, electricity or the printing press. It is most commonly called Bitcoin. But that is just the currency. And I do mean ‘just’. because the cryptocurrency may have turned out to be just the ‘proof in concept’ product. The truly valuable component of the design was the underlying technology that Sitoshi developed called Blockchain. Blockchain is to Bitcoin like a database is to an enterprise application. But, Blockchain is not a database. It is a journal. A journal with entries that cannot be changed; is not in just one place; and can be viewed by anyone. What a concept!

The technology of Blockchain has spawned incredible technology platforms, such as Ethereum and RSK (Rootstock) to name just a couple. These are frameworks that can be used to develop real-use applications using the Blockchain design such as

  • business transaction processing,
  • public and private governance,
  • identity authorization,
  • property ownership and so much more.

The impact may affect world cultures as people will have access to currency, governing power, and global services that do not have it today. Blockchain may very well change the world as we know it.

Cloud Services Need One Thing – The Internet

So, we have discussed the expanding Internet of Things, Services-on-Demand and Blockchain. These growing technologies are in addition to the online services we have learned to rely upon over the past 2 to 3 decades. As they continue to expand, we must ask ourselves “what do they all depend upon?” They rely on the Internet.

But, the Internet has shown itself to be vulnerable. Its evolved structure has left it vulnerable. I am not saying that we cannot take further steps to protect it. We surely made great strides regarding its security and free access in just recent years. Also, what if there was an alternative to the Internet as we know it? Actually, there are alternatives. Their viability is just starting to be recognized.

We will be covering network and security alternatives in future posts on this Blog. We must keep up the discussion. The impact and risk of a lost Internet are only getting greater everyday.

Denis ONeil CISSP

Denis ONeil CISSP

Founder of OLinks Corp, Creator of EmailToVoice.Net

Denis O’Neil is the Founder of OLinks Corporation and creator of EmailToVoice.Net. Denis has extensive experience in customer engagement and business communications having held leadership positions in several international companies.