SIEM critical alerts need to get immediate attention when triggered. Phone calls get people’s attention. A phone call is rare and loud.
SIEM is a class of products that combines security event management and security information management. SIEM technologies provide the analysis of log and event data together with security information management. Machine learning and artificial intelligence capabilities within SIEM products are on the rise. Cloud services are also being developed for SIEM offerings.
People responsible for the issues are notified of the results of the threat monitoring, event correlation, and incident response. The critical alerts cannot be ignored. A multi-channel response must be used because of the importance of these issues. Voice phone calls must be part of that multi-channel alert. These SIEM services can send emails. But, an email to voice and SMS service needs to be implemented to achieve the multi-channel communications network. EmailToVoice.Net is a cloud-based multi-channel communications service that can be implemented with minimal effort and reasonable cost.
As stated by Mary Pratt in What is SIEM software? How it works and how to choose the right tool
The SIEM market has several dominant vendors based on worldwide sales, specifically IBM, Splunk and HPE. There are at least several more major players, namely Alert Logic, Intel, LogRhythm, ManageEngine, Micro Focus, Solar Winds, and Trustwave.
Implementing critical alerts delivered from SIEM products is a major effort. Sending a message from SIEM products to a phone requires specialized hardware and software solutions to be installed in the client’s central data center. However, a cloud-based communications solution such as EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. There are not even any monthly fees.
People pay more attention to voice calls these days than email. A phone ringing gets the attention of the person that needs to be alerted in an emergency. The reason is that email has swamped us to the point we do not pay attention to them, anymore. A phone ringing still makes people pay attention. They are loud and rare.
How to send an Alert to a Phone
EmailToVoice.Net provides the ability to make a phone call using any email interface. This can be tested using a personal email mailbox. However, the production use of this capability is by utilizing the email capability within Alert Software, CRM, ERP or any enterprise application.
First, a user should subscribe to EmailToVoice.net. A free trial is available with a value of $4.95 USD allowing about 55 message units to be sent within a 28 day trial period. The user will be able to immediately make a phone call using their email by following the simple instructions below:
The email must be sent from the same email address as was specified during the free trial subscription process.
The TO field will specify the phone number to be dialed. The TO field would look something like email@example.com. (if the number is not a USA or Canadian number, then the TO field would look something like +firstname.lastname@example.org) The number can be any phone number in the world, with some exceptions due to international regulations, and does not have to be preregistered.
The SUBJECT field can be anything brief. It is used for reporting.
The content of the email is converted to a pleasant-sounding voice.
That’s it. The EmalToVoice.net service will dial the number, play the voice rendition of the email content, handle voicemail, etc.
There are many advanced features of EmailToVoice.Net. EmailToVoice.net can make a phone call, send an SMS, send 16MB of HTML data via SMS and even send a FAX. We love to share our many years of experience in this industry and provide easy no-code solutions for your workflow communications needs. Do not hesitate to Contact Us.