Phone calls get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information.
Critical messages are becoming more common as we move into the Industrial IoT era. As TARRIS states
The Internet of Things (IoT) has exploded in recent years, and it’s not slowing down any time soon. Gartner forecasts that 20.4 billion connected things will be in use worldwide by 2020, and a new Business Insider Intelligence study predicts that the IoT market will grow to over $3 trillion annually by 2026.
An IoT device is any device connected to the Internet. In an enterprise environment, monitoring these devices is commonly done through Monitoring Software, like viewLINC, or SolarWinds to name just a couple – there are many.
These IoT devices need to communicate with people through alerts and integration with mission-critical applications. The Industrial Internet of Things (IIoT) needs to be given a voice. An IIoT device that has only the ability to send an email must now be enabled to dial a phone. The number may be repair truck, or used to wake people in the middle of the night, or cut through all the mundane communications received during the regular business day.
Cloud Communications Solution Makes it Easy
Implementation of industrial strength solution for communication-enabling business processes such as critical alerts is a major effort. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways
However, a cloud based communications solution such as EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. There are not even any monthly fees.
How EmailToVoice.Net Works
All you have to do is subscribe to the EmailToVoice.Net service and then make the TO field in the Email look something like firstname.lastname@example.org
The recipient will receive a call on their phone. The text in the email is converted to a nice sounding voice. If the recipient answers, they will hear the message right away. If they do not answer, the message will be left on their voice mail system. You can even leave a different message if the call goes to voice mail! There are many mission-critical features in the service.