Changes to distribution lists used for alerts and business communications are necessary when employees leave the company or change positions. However, sometimes an administrator of EmailToVoice.Net will get the following error message when trying to make a change to a List in EmailToVoice.Net.
Sorry, this list is currently locked and cannot get modified as it is in use for job nnnnnnnn
Updating a list that is currently in use by messaging jobs is easy. It merely entails
- downloading the list,
- making the changes,
- uploading the list under a new unique name,
- renaming the production list to something new,
- renaming the new list to the name of the production list.
Following are the steps in more detail
Login into the Customer Portal. Choose Manage Personal Lists in the menu on the left. Download the production list that needs to be updated
The downloaded file will be a comma-delimited file that can be updated in Microsoft Excel. Make the required changes to the downloaded file.
In the Customer Portal / Manage Personal Lists, click on Add List… Make the name of the list unique. Remember to click on the “This List is an escalation list” box if the recipients in the list are to be called in sequence until one answers. Learn more about our escalation list feature in our Blog Post “Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net“
Import the updated comma-delimited file into the new list
Select Modify List Details and rename the old production list to something unique. Then click on the Modify List Details for the new list and name it the exact same name as the old production list.
Now, the updated list is the current production list.
You can learn more about List Management and the use of the Customer Portal in articles published in our Blog.
TIP: Alternative to Modifying the List
As an alternative to making a change to the list, you can in EmailToVoice.Net put the employee’s number that has left the company in the Opt-Out List. Then that number will never be called even though it is in distribution lists.
Business Communications is Critical to Effective Business Processes
EmailToVoice.Net makes it easy to implement mission-critical solutions for business communications. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways. EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. We also can facilitate the delivery of rich communications SMS messages with the need of RCS. Learn more in our article “Comparing Enterprise SMS using LinkInSMS to RCS and MMS”
There are many more features in EmailToVoice.Net. Let us know if you would like to learn more. Contact us. We love to share our experience in workflow processes, industrial communications, and alerts.