EmailToVoice.Net provides a seamless way to make alert voice phone calls and to send rich content SMS messages. This is done by merely sending an email. However, it is important to not disregard how easy it is to send TTS, recorded Voice, and SMS messages using the Customer Portal in EmailToVoice.Net.
You can send Quick SMS messages to a list of phone numbers by using the Customer Portal.
- Step One: Enter the cell phone numbers that are to receive the message. The only field that must be filled in is the Mobile Number field.
- Step Two: You can optionally enter an SMS reply number. This is for International (not USA or Canada) numbers. If you need an SMS reply number for the USA or Canada, Contact Us
- Step Three: Enter your messages. Your SMS message can be a maximum of 1071 text characters. Messages between 160 and 306 characters will be charged as two messages; each extra 153 characters after that will be charged as an extra SMS message.
On the next screen, you can merely hit SUBMIT if you want the message to be sent out immediately. However, there are other options available for you to schedule the job to be released on a specific day and time.
Create Escalation or Sequential Lists – SMS, TTS, Recorded Voice, Email, and FAX
You are able to use the Customer Portal to set up lists. These lists can be simultaneous or sequential escalation lists. You can have the messages sent to all recipients in the list at effectively the same time. Or you click the ‘escalation list’ box and have the messages sent one at a time until a person answers and listens to the message for 10 seconds. The Escalation lists are for TTS and prerecorded voice messages.
Send to Lists – SMS, TTS, Recorded Voice, Email, and FAX
You can send a new message broadcast to a predefined list in the Customer Portal. You will be guided through the setup step by step. The message can be SMS, TTS, Recorded Voice, Email, and FAX.
Features of the Customer Portal
The Customer Portal has many useful features for an enterprise to manage a no-code solution for business messaging. For instance, you can see the real-time status of jobs submitted through EmailToVoice.Net, change details in Customer Profile settings, create distribution lists, and much more.
Here is a quick summary of the capabilities of the EmailToVoice.Net Customer Portal
- View All Jobs: The customer can view summary and detailed information on messages that have been sent through EmailToVoice.Net. Specific date ranges or a specific job number can be specified.
- Manage Personal Lists: The customer can setup distribution lists, which are then referenced by the LISTS tag in the content of the email for sending TTS or SMS messages to a group of recipients.
- New Broadcast: The customer can send a TTS, SMS or Email messages to one or more recipients directly from the Portal
- Quick SMS: A customer can send a Quick SMS message, one-way or two way, to one or more recipients directly from the Portal
- Manage Opt-Outs: The customer can specify a phone number that is never to be sent through the customer’s account. This is useful for phone numbers that have changed and should no longer be used. This is useful when an employee leaves the company and their personal cell phone number remains in lists.
- My Details: The customer can change profile settings, such as company address, email address or main account phone number. This includes the customer’s account password. To learn more about the very useful fields in the profile, refer below.
More than Email To Voice
EmailToVoice.Net does more than send Voice and SMS messages via an email interface. You can use the Customer Portal to quickly send SMS messages or you can create Lists and use the Customer Portal to send email, Fax, SMS, TTS, and prerecorded Voice messages. Explore the Customer Portal and learn about the advanced capabilities of EmailToVoice.Net. Or just Contact US and let us know what you want to do. Our Solutions Architects will get on the phone with your project coordinator and work out all the details. We want you to be successful and we can help you achieve that.
EmailToVoice.Net can send Two-Way SMS messages in either simple text or rich content by just using Email.
Business applications and monitoring software need to send critical alerts and rich communications through SMS. Often, a response is required to ensure the recipient received the message or trigger another workflow action. EmailToVoice.Net provides the ability to send an SMS by using the email capability within Monitoring Software, CRM, ERP, or any enterprise business application.
Additionally, the recipient can reply to the SMS and the replied message is sent back to the Customer Portal and a designated email address. The authorized individual can review the replies on the Customer Portal or review the responses in the designated email address, which is collecting the replies.
SMS Reply Handling
Because the replies are collected in a designated email mailbox, no code solutions such as Microsoft Power Automate (Flow) can be used to evaluate the replies and act upon them accordingly.
Microsoft Power Automate and EmailToVoice.Net work well together. Microsoft Automate has email connectors that enhance business flows. These email connectors can easily act upon emails being sent from EmailToVoice.Net, such as the replies from two-way SMS messages. EmailToVoice.Net and products such as Automate integrate SMS communications with enterprise business flows. When Microsoft Power Automate detects an email message arriving in the designated email address, it will trigger an action such as a database update and/or an email to be sent back through to EmailToVoice.Net that will then generate a phone call or SMS to other recipients.
The SMS can be set to 2-Way by adding the tag “<TwoWay>” anywhere in the email. If this is set, then the user can reply to the SMS, and an email with the reply contents will be sent to the email address set in the customer’s account profile. The email address to receive the replies can be set in the Customer Portal / My Details.
Alternatively, the tag “<TwoWayReplyAddress>” can be put in the email message when the SMS is sent through EmailToVoice.Net to set a designated email address to receive the replies for this specific event.
For One-way SMS, you will see the same Sender ID each time an SMS is received through EmailToVoice.Net. In the case of a Two-Way SMS, the Sender ID number will be chosen from a pool of long-code numbers so that we can track the replies. However, you have the option to purchase a LongCode for a nominal monthly fee that is added to your monthly charges. Then the Sender ID number will be unique to your organization.
Text or Rich Communications
EmailToVoice.Net can send either a simple SMS text message from any email interface or a Rich Communications SMS message as a link to a hosted web page automatically inserted into the SMS.
Sending formatted text messages for industrial communications can be done easily with just a simple email interface using EmailToVoice.Net. SMS Messaging is a reliable means to get important information to employees or business partners immediately. However, the limitations of SMS text messaging often keep it from being used in mission-critical business processes. Text messaging is limited by the lack of formatting and low text character limit, which is necessary to convey detailed information. MMS and RCS attempt to address this issue. However, they too have limitations that cause barriers to wide adoption for mission-critical applications.
EmailToVoice.Net provides the ability to send formatted data to a cell phone using SMS from monitoring software or business applications. Messages with the formatting requirements of an HTML Web Page can be automatically sent to just about any cell phone in the world as easily as sending an email. EmailToVoice.Net uses the LinkInSMS service to provide Enterprise SMS to its customers.
Enterprise SMS is a feature of EmailToVoice.Net, which creates a custom HTML Web page from your business email alert and then delivers it as a simple SMS message. For each SMS recipient, a custom web page is created and inserted in their SMS text message, allowing viewing of the page of HTML with a simple tap. This allows a single text message to communicate large amounts of formatted data.
To send an Enterprise Text message,
- the TO field merely needs to have the recipient’s phone number and specific email domain provided by EmailToVoice.Net.
- Our cloud-based messaging service will convert the email content into a custom web page and insert the link of the automatically created Web page into the text message.
- The recipient can then tap the link in the text message and see the entire email content formatted as a Web Page on their smartphone.
The Email Fields would look like this:
TO: email@example.com (The recipient’s cell phone – no preregistration required)
FROM: firstname.lastname@example.org (Subscribed to EmailToVoice.Net)
SUBJECT: Anything (Used as a job name for reporting purposes)
The content of the email is converted to an HTML Web page. The Web page of data is hosted by our service and a link to the Web page is substituted into the outgoing SMS text message so that the recipient can easily view the data with a tap.
Features of Enterprise SMS
Enterprise SMS provided by EmailToVoice.Net is rich in features to meet any business requirement. Below are some examples of these features that can be set up in the Customer Details in the Customer Portal.
- You can add a Header and a Footer that will be used in all text messages from your account. For example, you can add a logo, an introductory message, disclaimers, and links using HTML
- You can specify a specific SMS Sender ID so the recipient can recognize the sender of the text message.
- You can enter a default email address for SMS replies. So, if the recipient replies to the text message, the reply will go to this email address. You can then alternatively use Microsoft Power Automate to continue a complex business workflow process without any coding. (Contact us for assistance in developing workflow processes)
There are many more features of the Enterprise SMS Messaging feature in EmailToVoice.Net. Let us know if you would like to learn more. Contact us. We love to share our experience in industrial communications, workflow, and alerts.