Introducing the New Job Recipient Report

Introducing the New Job Recipient Report

by | Apr 10, 2025 | How To, List Management

Giving You More Insight into the EmailToVoice.Net message service

At EmailToVoice.Net, we pride ourselves on listening to our customers. User requirements drive every enhancement we release, and we’re always looking for new ways to make business communication more efficient and transparent. That’s why we’re excited to announce a powerful new addition to our reporting toolkit — the Job Recipient Report, now available in the Customer Portal.

This new report feature was designed in response to requests from customers who wanted more granular visibility into the details of their submitted messages. Whether you send voice messages or SMS messages through EmailToVoice.Net, you’ll now be able to dive deeper into the details of each message sent.

What Is the Job Recipient Report?

The Job Recipient Report is a detailed view showing the recipient number and other useful information of every message within a broadcast job.

Detailed information per job is now available, such as the recipient’s phone number.

With this report, customers can:

  • Specify a Date Range to analyze messages sent during a particular time frame
  • Filter for Delivery Failures Only, making it easy to isolate problems and take corrective action
  • Include the Original Message Content to provide additional context for each communication
  • Export Data in multiple formats, including XLS-web and CSV, for seamless integration into internal systems or further analysis

This new feature adds valuable flexibility for administrators and operations teams who need accountability and transparency in their outbound communication processes.

How to Access the Job Recipient Report

To view the Job Recipient Report, simply log into your EmailToVoice.Net Customer Portal and click on Reports in the left-hand navigation menu. From there:

  1. Select the Job Recipient Report option.
  2. Choose the start and end date for your report using the convenient calendar tool.
  3. Optional: Check the boxes to filter for delivery failures or include the original message content.
  4. Click View Report to see results immediately in your browser, or download the report in your preferred format for offline analysis.

This simple interface makes it easy to drill into your data without requiring any training or technical expertise.

Why This Feature Matters

Customers across industries — from logistics and healthcare to finance and government — rely on EmailToVoice.Net to send business-critical notifications. In these industries, visibility into message delivery is crucial.

The Job Recipient Report gives you the ability to view details such as the recipient’s phone number. For example, you can view jobs that have failed and see the recipient’s phone numbers that may have an issue. This issue may be that the recipient is blocking the Caller ID of the message coming from EmailToVoice.Net. This report provides insight into issues so that the issue can be addressed and resolved.

A Quick Recap: What Is EmailToVoice.Net?

EmailToVoice.Net is a cloud-based business communication service that allows you to send voice messages or SMS messages simply by sending an email. There’s no need to install any software, buy any hardware, or integrate APIs.

You just:

  • Use an email interface
  • Address the recipient’s phone number like 5551231234@tts.message-service.org for voice or 5551231234@sms.message-service.org for text messages.
  • Send the message like an email. Our service will convert the content of the email to a nice sounding voice, make the phone call, handle voicemail if necessary, and much more.

You can also request a customized Caller ID or use the Customer Portal to select different voices to support languages other than English, delivery time windows, message parsing, and much more.

It’s that simple — and incredibly powerful.

Committed to Constant Improvement

At EmailToVoice.Net, customer feedback is more than welcome — it’s essential. Many of our most useful features started as suggestions from customers. The Job Recipient Report is a direct result of those conversations, and we’re thrilled to be able to roll it out to all users.

We’re constantly evolving our platform to provide you with the tools you need to communicate reliably, securely, and efficiently. Whether you’re using EmailToVoice.Net for emergency notifications or business-process alerts, we’re here to support you every step of the way.

Try It Today

Log in to your Customer Portal and explore the new Job Recipient Report. If you have any questions or suggestions, don’t hesitate to reach out to our support team. We’re always here to help.

Thank you for being a valued part of the EmailToVoice.Net community — and stay tuned for more updates coming soon!

Send an SMS and a Voice Phone Call Alert from a Single Email Message

Send an SMS and a Voice Phone Call Alert from a Single Email Message

by | Oct 10, 2024 | Emergency Alerts, How To, Product Feature

We’re excited to announce a powerful new feature for our alert messaging service, EmailToVoice.net, that will simplify your business communications processes.

Previously, if you wanted to send both a voice phone call and an SMS alert, you had to send separate emails. Now, thanks to our latest upgrade, you can send both types of messages with just a single email—saving you time and effort, and ensuring consistent communication across channels.

How It Works

Imagine you need to send both an SMS alert and a voice phone call to a list of contacts. Instead of crafting and sending two separate emails, you can now combine both services into one single email. Simply include both destination addresses in the same email: for SMS, use phonenumber@sms.message-service.org, and for voice messages, use phonenumber@tts.message-service.org. With just one email, both an SMS alert and a voice phone call will be sent simultaneously.

This new feature is designed to make life easier for our customers who need to deliver time-sensitive information to their audiences. Whether it’s an emergency alert, an important meeting reminder, or any other notification that requires a multi-channel approach, you can now ensure both text and voice messages reach their recipients without having to perform repetitive tasks.

Why This Matters

We understand that efficiency is critical when it comes to business communication. By providing this unified messaging option, we’re giving you the power to seamlessly coordinate multiple channels of communication from one simple action—sending a single email. This means fewer chances of errors, fewer steps in the process, and an easier way to get your message out there quickly.

For instance, if you’re a customer service team sending outage alerts or a logistics company coordinating deliveries, it’s crucial to ensure your message reaches recipients in the most effective way possible. SMS messages are immediate and convenient, while voice calls add a personal touch, often catching attention even if a text is missed. Now you can make sure you cover all bases without any extra work.

How to Get Started

To start using this feature, simply include both SMS and TTS addresses in your email when composing your message. It’s that easy! There’s no additional setup required, and you can keep using the familiar email interface that makes EmailToVoice.net so convenient. If you have an existing workflow for sending SMS or voice messages, you can now extend it to include both with minimal changes.

We designed this feature with our customers’ needs in mind—to streamline processes and help you maximize your reach with minimal complexity. Communication is evolving, and we’re committed to providing tools that help you keep up effortlessly.

More on the Way

As always, we’re continually working on enhancing our service to meet your business needs. We’d love to hear your thoughts on this new feature, and if you have suggestions or specific needs, please feel free to reach out to us. Your feedback helps us ensure that EmailToVoice.net remains the best solution for your business communication.

Visit our blog for more updates and helpful tips, and stay tuned for more exciting announcements.

Streamlining Patient Communications for Doctors: The Advantage of Using EmailToVoice.Net

Streamlining Patient Communications for Doctors: The Advantage of Using EmailToVoice.Net

by | Jul 9, 2024 | Voice communications

In a busy medical practice, time is a precious commodity. Doctors staff are constantly juggling numerous tasks, from managing records to handling communications. One area where efficiency can be significantly improved is in how staff communicate with patients, particularly when it comes to leaving voicemail messages. By allowing staff to send emails that are converted into voice phone call messages, EmailToVoice.Net saves time and ensures effective communications. 

The Traditional Method: Time-Consuming and Inefficient

Typically, when a doctor’s office needs to leave a message for a patient, the process involves making a phone call, waiting for the call to be answered, listening to a greeting message, and then verbally leaving the message on the patient’s voicemail. This method is not only time-consuming but also inefficient, as it often involves multiple attempts to reach the patient, especially if the call is not answered immediately.

The Modern Solution: EmailToVoice.Net

EmailToVoice.Net offers a simple yet powerful alternative. Instead of making a phone call, the doctor’s staff can send an email to a specific address that corresponds to the patient’s phone number, such as phonenumber@tts.message-service.org. The EmailToVoice cloud service then converts the email content into a pleasant-sounding voice message and delivers it directly to the patient’s voicemail or to the patient, if the patient answers the call.

Key Advantages of Using EmailToVoice.Net

Time Efficiency

One of the most significant benefits of using EmailToVoice.Net is the time saved. By bypassing the traditional phone call process, staff can quickly compose and send an email, knowing it will be delivered as a voice message. This eliminates the need to wait for calls to be answered or to navigate through greeting messages. In a busy practice, these saved minutes can add up, allowing staff to focus on other important tasks.

Personalized Communication

Despite the automation, EmailToVoice.Net ensures that the messages are personalized. Staff can customize each email with specific patient information, ensuring that the communication feels personal and direct. The service uses a high-quality text-to-speech engine to convert the email into a clear and pleasant voice message, which maintains a professional tone.

Reliability and Consistency

EmailToVoice.Net provides a reliable and consistent method of communication. Since the message is sent via email, there is a record of the communication, which can be useful for tracking and accountability. The service also ensures that the message is delivered to the patient’s voicemail, reducing the chances of missed calls and ensuring that important information reaches the patient.

Easy Integration and Use

The service is straightforward to integrate into the existing workflow of a medical practice. Staff only need to compose an email and send it to the designated address. There is no need for additional training or complicated software. The simplicity of the system makes it easy for anyone in the office to use.

Conclusion

EmailToVoice.Net offers a modern solution for medical practices looking to improve their communication efficiency. Allowing staff to send emails that are converted into voice messages saves time, ensures personalized and reliable communication, and enhances the overall patient experience. For busy doctor’s staff, adopting EmailToVoice.Net can streamline the process of leaving messages for patients, allowing the staff to focus on other important office duties.

Implementing EmailToVoice.Net in your practice can transform the way you communicate with patients, making it faster, more efficient, and more effective. Embrace this innovative solution and experience the benefits of streamlined communication today.

FAQs

FAQs

by | Aug 25, 2022 | FAQ

Search FAQs only

Select the best choice then return to reenter request to select the next choice.

With Email to Voice, can I send phone messages from my Contacts System, like my CRM, Dispatch, PCS or ERP, such as SalesForce.com or SAP?

Yes. First, ensure that your ‘From’ email address is the same email address that you have setup through Email To Voice. This is by default the email address you used when you subscribed to Email To Voice. However, you can have us assign a different email address as the Authorized Email Address. Just contact us and make that request.

Then just enter an additional email address for your contact with the format, like 5551231234@tts.message-service.org

How can I send a single email to multiple users?

There are five ways to send a message to multiple users in a single email. (But, remember, that you cannot send a single email to multiple users using different communication methods.) Refer to Tips for Email to Voice.

The five ways ways are

1) In the “To” address. Multiple destinations can be sent to by separating them with a “#” (ie, 5551211234#5552211235#5553211236@tts.message-service.org – but remember that the TO field has a limit so probably not more than 3 to 5 destinations work using this method.

2) In the body of the message you can use the “numbers” tag. Refer to page 2 of

<numbers>
5551211234
5552211235
5553211236
</numbers>

3) If you want to send to a pre loaded list, go to the Customer Portal / Manage Personal Lists. Then you can send to the pre-loaded list by using the “lists” tag:

<Lists>
My First List Name
My Second List Name
</Lists>

4) Avoid adding a tag to the content of the email by using this method. The List name (created in the Customer Portal) can be designated in the TO field. This also supports ‘escalation lists’. For example, if a List has been created with the name nightshift, then the TO field would look like this:

list-nightshift@tts.message-service.org.

4) You can also use a product like Microsoft Power Automate or Zapier, etc

Is there authentication for the emails I send to the EmailToVoice.Net service.?

There are three authentication methods:

1. By default, before the message is sent on to the designated recipients, the sending email address is verified to be the email address that was specified during the subscription process.

2. A Challenge Response is available upon request. Merely contact us and request this to be added to your account. This Challenge Response authentication will be set for all emails sent from your email address in your account. The way it works is once you send the email, the job is saved on our servers until an Authentication email is sent to the subscribed sender user’s email address. You then reply from your subscribed email address to confirm that you initiated the request, and then the job is sent on to the recipients from our servers.

2. You also have the ability to insert an Embedded Password. In this case, the original job request should have the line “Password=xxyyzz” in the body of the email. If this password matches your account password, then the message is sent immediately.

To learn more about the strength and workings of each of these authentication methods, refer to the How Email to Voice works.

Can I trial the Email to Voice service?
Yes. When you subscribe to the service, you automatically get a 28 day trial and the ability to send up to 55 messages.

  • Text to Speech (TTS) and SMS from your Email
  • 28 Day no cost Trial with 55 free messages
  • No credit card required for trial
  • After trial period, a signup fee of $4.95 applied toward future usage
  • No monthly activity equals no monthly charges
Can I add an additional email address as the authorized email address to send messages through EmailToVoice.Net?

Yes. Contact us and provide us the email address you want as the authorized email address. We will set that up for you. You can also request the entire domain of your company to be authorized to send messages through EmailToVocie.Net.

Can I use Google Voice with the Email to Voice service?
We understand that Google Voice can be used successfully with Email to Voice.
The email signature is being included in my message, but, I want it excluded. How do I exclude the Email Signature text?

The customer can designate the beginning and end of all messages by logging into the Customer Portal and then going to My Details / Change My Details. The fields in the account details are

Email to Broadcast-Start of Message Text:

Email to Broadcast-End of Message Text:

The email signature is being included in my message, but, I want it excluded. How do I exclude the Email Signature text?
The text in the email that is before four empty lines will be considered the complete message to be converted to Text or sent as a SMS. So, four empty lines will identify the end of the message. Ensure there are four empty lines before the signature.

You can also ask our support staff to specify a special phrase to denote the end of the message, such as the characters at the beginning of the email signature. Just send us the request details through the Contact US page.

Another alternative is to insert the tag at the end of the message.

Can I have one of my own company phone numbers show up as the Caller ID on the recipient’s phone when I use TTS Email to Voice?oes Here
Yes. Send us the number through the Contact Us page and provide proof that your company owns the number you want to show up as the Caller ID. A phone bill would be appropriate proof. If you don’t have a phone bill, contact us and we will discuss alternative proof items. This is in reference to TTS (voice) messages. For SMS (Text) messages refer to another FAQ on the subject of SMS reply number.
Can I send to an International phone number if I am subscribed to the USA Email to Voice service? What is the cost to send to phone numbers outside of the United States?
Yes. The format would be something like +4155555555@tts.message-service.org. Precede the country code with a + sign, and then follow with the phone number. Alternatively, you can specify the number like this: 0011415555555555. The number can be anywhere in the world with the exception of certain regulatory restrictions. To determine cost and the availability, just send a test message to the number and see the cost of the message in the detailed email report. The number does not have to be preregistered.
Can I change the default voice from Female American English to another voice?
Yes. When your account is initially setup, your default voice is Female American English. But, you can change that in the Customer Portal.

At any time, you can override the default voice by inserting the “voice” tag in the email. Remember that this is in reference to the voice used for reading the content of the email as written. Our Email to Voice service does not translate the content of the email.

Do you retry the voice call if your service get a busy or no answer?
Yes. The Email to Voice service retries 2 times for a busy or no answer for a TTS or Voice call. The condition would be if there were a problem with the network or the phone itself. The recipient’s phone should always have voicemail and the voicemail should not be full.
Can I have a different message played if the call is answered by voice mail
Yes. This is very useful when used in conjuction with the “TwoWay” tag. When the message is sent, you can have the email message say “Your order has been shipped and should have arrived at your location. Hit 1 if you have not received the package and we will investigate”. Then, you can set an alternate message to be played for voice mail systems by adding it in the tags “VoiceMsg”. For example, you could add the following to the content of your email as the alternative voice mail message: “Sorry we missed you, but your order has been shipped and should have arrived at your location. Please call us if you have not received it.” For more information, refer to How Email to Voice works
Can I have a specific SMS Reply number to be used when I send a Two-Way SMS message
Yes. For Two-Way SMS messages, we use a pool of “long Codes” as the SMS Reply Number. We can assign a specific “Long Code” for your account that will be used as the SMS Reply Number for an additional monthly charge. A Long-code is required for USA customers to have the same SMS Sender ID display every time. International customers can specify the Send ID in My Details in the Customer Portal.

Just, contact us and we will discuss the alternatives further.

Can I have the SUBJECT field of the email read as part of the message
Yes. By default, the SUBJECT field of the email is used only for reporting uses. You will see it on the monthly Usage Statements. But, you can have the SUBJECT field concatenated with the content of the email and have the SUBJECT field and the content of the email converted to speech. Or, you can have the SUBJECT field be the only part of the email that is converted to speech. Contact Us and let us know how you want this feature set for your Account. We will change the default of your Account to meet your requirements.
Can I specify the Email to Voice message as a CC or BCC?
No. You cannot specify the nnnnnnnnnn@tts.message-service.org or msg@tts,message-service.org as a CC or BCC. It must be in the TO field.
How do I change the billing or credit card credentials on file
Use the Contact Us form to let us know you want to change the billing credential for Email To Voice. We do not store your credit card information. So, we will send you a link by which you can change the credit card information securely.
I did not receive the call but the email report said the call was successful
There are several possibilities:

  1. The message may have been too short for the telephone system the message was sent to. Create a longer message.
  2. The number may be involved in a ‘forward’. This can cause several undesirable results because of switching delays.
  3. Voice Mail is not setup properly on the receiving number.
  4. The number is a roll-over, like that used in a Call Center.

First determine if any of these conditions exist. If they can be changed, then make the change or correction. If a change is not possible, contact us and we will work with you on a solution.

Can EmailToVoice.Net send a prerecorded message to a phone

Yes. You can have the TO field look something like 5555555555@voice.message-service.org. The precorded message must be a single attachment of a WAV file. Contact us if you need more information regarding the creation of the WAV file.

The limit is 4 MB (4000 kb)

  • Download some free voice editing software such as http://www.nch.com.au/wavepad/index.html
  • Open the large file
  • Then, Save As the file, and choose “PCM Uncompressed, 8000Hz, 8 Bits, Mono” when prompted for the settings (note this happens after the save as step).
What is the defalut monthly spend limit on my account

When a trial customer becomes a customer by using the secure link to enter their credit card or by providing a Purchase Order number, the monthly spend limit is generally set at $300 per month by default. However, we may change this amount based upon the customer’s activity and to protect our service. If the default is too high or too low for your requirements, please contact us. Also, contact us for the secure link to become a customer. 

What are the message limits of EmailToVoice.Net
The default limit for TTS (Text to Speech) is 1,000 characters. If this needs to be increased, contact us
The default limit for SMS messages is 6 SMS messages.
The default size for FAX is 5Mb. If this needs to be increased contact us
Can I remove the standard Header message read before my email message
Yes. The standard Header message that is read before your email text is removed when you become a customer by providing your credit card, as outlined in the Welcome email we sent you when you signed up for the free trial.
Can I specify an SMS Sender ID for my company account?
Yes. To have the same number show every time when sending an SMS text message through EmailtToVoice.Net, USA customers must rent an SMS Long-Code from EmailToVoice.Net. International customers can specify the Sender ID in MY Details in the Customer Portal or they can also rent a Long-Code to be the consistent SMS Sender ID. Contact us to get a Long Code specific for your account.
Can I have several people called sequentially
Yes. We call this feature Escalation Lists. Create a List in the Customer Portal. Click the Escalation List box. Then to send the message:

  1. send the email message TO dmy@tts.message-service.org
  2. in the body of your message, include:
    <Lists>*My New Escalation List Name*</Lists> (* * replace with your list name)
Can I be assured the recipient of the SMS message is the correct recipient?
YES, The SMS message can optionally be secured with the use of an authentication question. This helps assure that the recipient of the message is the intended recipient. The question must be answered correctly by the recipient to be able to open the URL link in the SMS message. The question and answer are set by tags put in to the Email or the List. This feature is available if you send the message to 5555555555@linkinsms.message-service-org.
Can I send a Secure Authenticated SMS from EmailTovoice.net

Yes. You can authenticate the recipient of the SMS by asking a security question. The question must be answered by the recipient correctly before the SMS can be opened. To use this service, the TO field of the email must be 5551231234@linkinsms.message-service.org

How do I reorder an escalation List

To reorder an escalation list, create or upload the list in the order that you want the calls to occur. This can be done manually by adding new entries to your list in the Customer Portal and deleting existing lines. Alternatively, you can import or re-import a list after it has been sorted in a different order. We find it will help to sort the list by using the reference field and placing an alphabetical indicator in that field. For instance, call 1, call 2, call 3, etc. Then upload the list and the sequence of escalation calls will be in the order of the list.

What is meant in List Management by the option 'Allow all users from my company access to this list'

We allow for multiple user accounts to be connected to one company for reporting. The function to “allow all users from my company to access the list”, is a feature where multiple user accounts connected to the same company account can send to the same list name, held by only one of the users. Note that the list’s creator/owner is the only user that can manage any list. This option is for companies that utilize multiple user accounts and permit all of their users access to a list.

My TTS Escalation List does not call the next number

Please make sure that the message was sent to dmy@message-service.org.

Also, make sure that the list has unique references and recipients. The phone number can be duplicated more than once, but the names of each list item must differ.

Ensure that the Escalation List box was ticked when you created the List.

For more information:

Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net

 

Can a TTS Escalation List have the same number more than once in the list?

Yes.

Can I set a limit for the number of phone calls sent

Yes. Go to the Customer Portal / My Details / EtoB – Send Limit cutoff and enter the number of messages that are acceptable within a selected timeframe.

Can I control the number of times the message repeats in a TTS call?

Yes, You can set the number of repeats in the Customer Portal / My DETAILS. The default is 2. You can set it to none or 3 or 4.

Do i get free messages when I subscribe?

Yes. A new subscription to our service receives a free $5.00 USD of usage. For customers subscribed after November 1, 2022, TTS (email to a voice phone call) messages may be limited to 10 per hour until a form of payment is provided and your account is verified as an enterprise business.

A message is getting a NOLN error. Why is this occurring?
Possible reasons for a NOLN error are:
  • The caller ID that shows up when our service makes the phone call is being blocked by the recipient.
  • The recipient needs to put our Caller ID in their Contacts List of the cell phone so that the carrier knows our Caller ID is White-Listed.
  • The recipient’s phone number is invalid.
  • The recipient’s voicemail is full.
  • The recipient does not have voicemail setup on their cell phone or landline.
Are there alternatives if the sending Email address is not owned by my company?

Yes.

It is important to note that Emailtovoice.net requires that the Email message sent to EmailToVoice.Net be from your company email address. Sometimes the application originating the message will send from its general-purpose email address.

However, there are alternatives to address this issue. Use this article to see the alternatives.

Retaining the Forwarded Email Address When Forwarding an Email to a Phone

 

I need to change my credit card credentials on file with EmailToVoice.Net

No Problem

Use the Contact Us form to request a secure link so you can enter new credit card credentials.

 

EmailToVoice.Net

by
OLinks Corporation
Texas, USA

Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net

Escalation Lists Support Sequential Calling for Alerts in EmailToVoice.Net

by | Jan 26, 2021 | Escalation Lists, How To, Product Feature

This article was update 06/30/2023 to reflect the List feature eliminating the need to have a tag in the body of the the email text. (ie TO: list-nightshift@tts.message-service.org)

Escalation Lists in EmailToVoice.Net are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients from any business application. An alert notification needs action immediately. This may require the alert to be sent to more than one person to assure action is taken on the critical issue. EmailToVoice.Net provides the ability to send to a sequential list of people until one is reached. The feature of EmailToVoice.Net is called an Escalation List.

Escalation List Based Upon Proven List Management

EmailToVoice.Net has long provided List Management so that a customer can send a message to multiple recipients, such as an email to a voice phone call. This is done in the Customer Portal under the menu item Manage Personal Lists.

 

Recipeint Lists in Email to Phone and SMS

In the Customer Portal, you can create and maintain lists of recipients. Then in the Email, you use the tag called Lists to identify the List you want to use for the message.

 

Feature Addition to List Management

A feature of the List Management capability in EmailToVoice.Net is Escalation Lists.

Escalation Lists are used to sequentially send a text-to-speech (TTS) message to a list of phone recipients. The messages are sent one at a time until a person answers or takes an action to accept the call. The acceptance of the call is based upon specific criteria set by the administrator that created the list. This is unlike the standard list type, where the message is sent to all the recipients at one time.

The purpose of an escalation list is to find a recipient who can act on the message. Examples of such a message might be:

  • Perform an urgent maintenance job for a piece of equipment that has failed
  • Fill a shift vacancy for someone who has called in sick
  • Get a courier to urgently pick up a package and deliver it

How the Escalation List works

The Escalation List feature would call the first contact in the list. If they do not listen to the message for at least 10 seconds, or do not reply in a positive fashion by pressing 1 in the phone’s Dialpad, then the second contact is called. And that continues until someone listens to the message, replies to accept the offer, or the List is exhausted.

In all instances, a status report of the message is logged on the Customer Portal under View All Jobs and an email status report is returned to the main email address on the account. Further Workflow processes can be executed using the email status report with a product such as Microsoft Power Automate.

To use this feature, you set up a new list (or edit an old one) in the Customer Portal and tick the box “This list is an escalation list”.

 

Set the Escalation List identifier

When you name the List, click on the box that says this is an Escalation List

 

Send a Message to an Escalation List

 

There are two ways to send a message using an Escalation List:

ONE:

The List name can be designated in the TO field. For example, if a List has been created with the name nightshift, then the TO field would look like this:

list-nightshift@tts.message-service.org.

When the email is sent to our service, we will look for the List name nightshift in the Customer Portal profile of My Personal Lists. Our service will then use that List of recipients. This article has more details on this feature.

TWO:

You send your TTS message using this list in EmailToVoice.Net. For example,

  1. send the email message using the list’s name in the TO field as described in this post about sending to a list without a tag. (remember to create the name of the list with all small letters.)
  2. Or send TO dmy@tts.message-service.org and in the body of your message, include:
    <Lists>*alerts*</Lists> (* * replace with your list name)

The message must be picked up (not by voice mail) and listened to for at least 10 seconds, otherwise, the next recipient in the list is called. Once someone listens to the message for the required length of time, the job stops there.

If you send a two-way TTS, the recipient must press 1 on the phone’s Dialpad to accept the message. Otherwise, the next recipient in the list is called. In this case, it doesn’t matter how long the person has listened to the message. Making a TTS message a Two Way is done by merely adding the tag <TwoWay> on a separate line in the content of the email.

Some Special Considerations for Lists

  • Make sure that the list has unique references and recipients. The phone number can be duplicated more than once, but the names of each list item must differ.
  • The reference field is sorted alphabetically when you designate the list as an ‘escalation’ list, so name the references something like ‘reference1, reference2, etc.’.
  • Ensure that the Escalation List box was ticked when you created the List.
  • Please make sure you use the list’s name in the TO field (like for instance: list-alert@tts.message-service.org) as described in this post about sending to a list without a tag. (remember to create the name of the list with all small letters.)
  • The name of the list cannot have spaces or any special characters, like a dash, a plus sign, or anything other than alphanumeric characters. Keep the name of the list short.

Phone Calls are Loud and Rare

Phone calls get people’s attention when you need them to act on a critical event. When you send an email, it just does not get the necessary level of attention for important information.

Implementation of industrial-strength solution for communication-enabling business processes such as critical alerts is a major effort. Sending a message from monitoring software or directly from an IoT device to a phone requires a specialized hardware and software solution to be installed in the client’s central data center. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways

However, a cloud-based communications solution such as EmailToVoice.Net makes this all as easy as sending an email. The EmailToVoice.Net service does the hard stuff. It converts the text of the email message into a genuine-sounding voice (Text to Speech), then dials the phone, handles voice mail, and much more. All of this is done without the need to install hardware or use APIs. There are not even any monthly fees.

Rich on Features

EmailToVoice.Net is rich in features while being simple and effective to use for business communications and alerts. We transform an email message into a phone call or enterprise Text Message with no need to program APIs or install any hardware or software. You can send a voice phone call (TTS), Enterprise Text SMS, FAX or prerecorded Voice Message from any email program interface through your monitoring software, CRM, or Dispatch System. Contact Us and let us assist you in meeting your mission-critical business communications needs.

NOTE: This post was updated on November 9, 2022, to reflect enhanced features.

Author

Director at EmailToVoice.Net: CISSP – Solutions Architect for Industrial IoT Alerts and Business Communications. LinkedIn