How to Use SMS Communications in Business Workflow Processes
Business applications and monitoring software need to be able to deliver detailed information to mobile devices, such as detailed orders, repair instructions, and more. Although EmailToVoice.Net can send voice phone calls using an email interface from a monitoring software or any business application, we can also send an Enterprise SMS Text Message using any email interface.
EmailToVoice.Net Provides Enterprise SMS
EmailToVoice.Net provides the ability to send a large amount of formatted data (16MB) using LinkInSMS to a cell phone as an SMS from monitoring software or business applications. Messages with the formatting requirements of an HTML Web Page can be automatically sent to just about any cell phone in the world as easily as sending an email using simple SMS, which is available everywhere in the world.
SMS was proposed in 1982 as part of GSM (Global System for Mobile Communications), a second-generation cellular standard devised by the European Telecommunications Standards Institute (ETSI). Little has changed in SMS since the beginning. SMS messages are still limited to 160 text characters per message. If a message exceeds this limit, most carriers will chain the messages together so they present as a single continuous message to the recipient. SMS is still universally used throughout the world despite its lack of growth in capability.
Enterprise Alternative
Enterprise SMS is a feature of EmailToVoice.Net, which creates a custom HTML Web page from your business email alert and then delivers it as a simple SMS message. For each SMS recipient, a custom web page is created and inserted in their SMS text message, allowing viewing of the page of HTML with a simple tap. This allows a single text message to communicate large amounts of formatted data.
The Email Fields would look like this:
TO: 5551231234@linkinsms.message-service.org (The recipient’s cell phone – no preregistration required)
FROM: emailaddress@yourcompanydomain.com (Subscribed to EmailToVoice.Net)
SUBJECT: Anything (Used as a job name for reporting purposes)
The content of the email is converted to an HTML Web page. The Web page of data is hosted by our service and a link to the Web page is substituted into the outgoing SMS text message so that the recipient can easily view the data with a tap.
Integration with Business Applications
The implementation of industrial communications is critical for premier customer support, business continuity, and process efficiency. However, integration projects can become a major effort. Sending large amounts of data with special formatting from monitoring software or directly from an IoT device to a phone could require program development with specialized hardware and software. Connections to smart devices, CRM, PCS or ERP systems need to go through complex API’s or propriety software gateways.
Enterprise SMS is excellent for automating labor-intensive, time-sensitive tasks generated from monitoring software, ERP, or CRM applications. The messages can be two-way and integrated with complex workflow processes. EmailToVoice.Net allows a single text message to communicate large amounts of data. For example, a text message could deliver detailed technical information for device repair or financial data accessed by a simple click in their SMS text message.
The Challenge to SMS by Business Processes
Businesses often need to send large amounts of formatted data as part of enterprise workflow processes to a cell phone. This can be done easily with just a simple email interface using EmailToVoice.Net. SMS Messaging is a reliable means to get important information to employees or business partners immediately. However, the limitations of SMS text messaging often keep it from being used in mission-critical business processes.
Text messaging is limited by the lack of formatting and low text character limit, which is necessary to convey detailed information. MMS and RCS attempt to address this issue. However, they too have limitations that cause barriers to wide adoption for mission-critical applications. And, the ability to send informational and alert messages from business applications is complex without the ability to use standard email capabilities.
Enterprise SMS Using LinkInSMS from EmailToVoice.Net
Enterprise SMS is a text messaging feature from EmailToVoice.Net that enables the delivery of large amounts of formatted data, up to 16MB, to a cell phone by just sending an email to the SMS phone.
The implementation of industrial communications is critical for premier customer support, business continuity, and process efficiency. However, integration projects can become a major effort. Sending large amounts of data with special formatting from monitoring software or directly from an IoT device to a phone could require program development with specialized hardware and software. Connections to smart devices, CRM, PCS or ERP systems need to go through complex APIs or propriety software gateways.
