Security through Authentication

There are three authentication methods available with the Email to Voice service. The first listed below is the default. The others are optional choices. All alternatives apply when sending any of the modes of communications, such as Text-to-speech (TTS), SMS, FAX, Voice:

1. Email address (Default level of authentication)

Authentication, in this case, occurs by the fact that the email address in the “from” field of the sending Email is the same email address as is in the Email to Voice customer account. This email address was the one specified during the subscription process or could be an alternate email address assigned by us as requested through the Contact Us form. This authentication method is the default. In the case that an alternate email address is requested, then the reports go to the Subscription email address and the messages are sent from the alternate email address.

2. Embedded password. (Contact Us to request this level of authentication for your account)

The sender must enter the line “Password=xxyyzz”  in the body of the email. When the Email to Voice service receives the email, this password is checked against the password in the Email to Voice customer account. If this password matches the Email to Voice account password, then the message is sent immediately by the Email to Voice service.

3. Challenge Response. (Contact Us to request this level of authentication for your account)

The email is sent by the customer to the recipients, as normal. However, the job is saved by the Email to Voice service before sending it on to the recipient(s). An Authentication email is then sent back to the subscribed customer’s authorized email address. The Email to Voice customer replies to this email to confirm that they initiated the request. After this confirmation is received by the Email to Voice service, the email is released by the Email to Voice service to the recipient(s).

 

Security Through Encryption

 

For your organization to SEND encrypted EmailToVoice.Net  messages to our service, you would speak to your Email administrator to set up our domain as requiring encryption. Then, contact us so that we can set up the proper settings on our end for your account.

Check out advanced capabilities of Email to Voice for more information and details.

IP Whitelist

 

As an additional security option, a list of allowed mail server IP addresses can be added to the “IP
WhiteList” field in the user’s profile on the system. If this is set, only Email to Broadcast requests
from this mail server will be accepted.

Check out advanced capabilities of Email to Voice for more information and details.

Recipient Authentication of Rich SMS Messages

 

 

Rich communications can be sent as a URL link in an SMS. The link  can be secured with the use of an authentication question. This helps assure that the recipient of the message is the intended recipient. The question must be answered correctly by the recipient to be able to open the URL link in the SMS message.

For example:   Question: “ Please enter your Employee ID”   Answer: “55123”

The question and answer can be provided directly in the email being sent to EmailToVoice.Net or in a List setup in the Customer Portal.

Check out advanced capabilities of Email to Voice for more information and details.